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About the Company

Fedha Group is a Nairobi-based property and facilities management group with more than four decades of operating experience. Its portfolio includes Emperor Plaza Ltd, Fedha Plaza Ltd, LP Holdings Ltd, and Fedha (Management) Limited, covering commercial, retail, hospitality, and residential assets. Fedha (Management) Limited serves as the fee-based arm that handles property, facilities, and building services management for the group as well as external clients.

The Opportunity

The organisation has already licensed the complete Zoho One suite for all four entities, with some initial work completed in Zoho Books and Zoho CRM. It is now seeking a Zoho One specialist to take full control of the environment, assess what is already in place, close the remaining gaps, and develop the outstanding modules needed for group-wide rollout. The scope includes Finance, CRM, People & HR, Sales & Marketing, Property Management through a custom Zoho Creator build, Facilities Management, and Financial Analytics.

After implementation is completed, the role will move permanently into an in-house Zoho One Systems Administrator position. In that phase, the person will act as the internal owner of the platform, responsible for day-to-day administration, ongoing improvement, and user support.

Role Summary

Location: Nairobi, Fedha Plaza, Mpaka Road; this is an on-site role with travel to group properties as needed.
Employment: Full-time.
Reports to: Head of Business Development.
Platform status: Zoho One is already licensed and partially configured, so no procurement work is required.
Implementation timeline: Approximately 30 weeks to reach full rollout across the group.
Post go-live: The position converts into a pensionable, in-house Zoho Systems Administrator role.
Start date: As soon as possible.

Key Responsibilities

Manage end-to-end administration of Zoho One across all four entities, including user setup, Zoho Directory single sign-on, Zoho Vault, and WorkDrive control.
Review, complete, and refine the current Zoho Books and Zoho CRM setups, covering multi-entity structures, dual-approval processes, and data migration.
Set up Zoho CRM, SalesIQ, and Forms to support property leasing and client management workflows across the group.
Develop the People & HR stack using Zoho People and Zoho Recruit, and build Sales & Marketing capabilities with Zoho Campaigns, Marketing Automation, and Zoho Social.
Create a custom Property Management solution in Zoho Creator using Deluge scripting, including unit records, lease administration, rent schedules, and tenant communication tools.
Implement Zoho FSM and Zoho Desk for maintenance and facilities operations, covering asset tracking, preventive maintenance, and vendor processes.
Design integrated Zoho Analytics dashboards, including a live executive dashboard that refreshes automatically and highlights performance using RAG status indicators.
Connect Zoho Books with the group’s Pesawise banking platform and company ride-hailing platforms using Zoho Flow and REST APIs.
Conduct training for users across the group, lead UAT, and oversee hypercare during the go-live period.
Once live, own ongoing administration, platform governance, and continuous platform enhancement.

Requirements

Proven practical experience implementing Zoho One or several Zoho applications in an active business setting, or strong overall platform expertise supported by Zoho certifications or substantial independent projects.
Solid ability to develop custom applications in Zoho Creator using Deluge scripting.
Hands-on experience with Zoho Flow and/or REST API integrations.
Administrator-level understanding of Zoho Books, Zoho CRM, Zoho People, and Zoho Analytics.
Experience handling data migration tasks such as extraction, cleaning, checking, and reconciliation.
A self-starter with strong documentation habits and a strong sense of ownership.
Useful experience in property or lease management, or in facilities management operations.
Awareness of Kenyan payroll and finance regulatory requirements.
Zoho certifications such as Creator Developer, CRM Administrator, or Books, or equivalent credentials.
A degree in Information Systems, Computer Science, Business IT, or similar practical experience.

Selection Process

Applicants who are shortlisted will first attend an interview. Those who progress will then complete a compulsory practical assignment lasting 3 working days. Only candidates who achieve at least 70 out of 100 on the assessment will move on to the final interview.

Additional Information

This is a full-time, on-site position based in Nairobi, with movement to group properties when required. The implementation phase is expected to take about 30 weeks, after which the role becomes a permanent in-house systems administration position.

Zoho Administrator