Technical Product Owner (CRM)

Role overview

This contract opportunity is for a Technical Product Owner to join an agile team supporting a CRM platform. The assignment runs for 12 months and is based in Markham, Ontario in a hybrid working setup. The role calls for someone who can partner confidently with senior leaders, steer agile delivery, and take part in in-depth technical conversations with architects, developers, and business partners.

Key responsibilities

• Serve as the main point of coordination between business stakeholders, technology teams, and leadership.
• Maintain ownership of the product backlog, priorities, roadmap, and delivery plan.
• Facilitate core agile ceremonies such as sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.
• Convert business needs into clear user stories, acceptance criteria, and technical requirements.
• Work in close partnership with development, architecture, QA, and business groups to support successful solution delivery.
• Lead discussions with executives and senior stakeholders while also contributing to detailed technical dialogue.
• Review business workflows, spot improvement opportunities, and suggest technology-based solutions.
• Drive requirements discovery, process mapping, and solution documentation.
• Track project risks, dependencies, and delivery milestones.
• Keep product direction, business goals, and technology capabilities aligned.
• Support change management, stakeholder communication, and adoption efforts as needed.
• Promote agile best practices and ongoing improvement within the delivery team.

Requirements

• 7 to 15 years of experience in Product Ownership, Business Analysis, Agile Delivery, or a similar discipline.
• Demonstrated success as a Technical Product Owner in an enterprise setting.
• Strong working knowledge of Agile, Scrum, and product management principles.
• Experience taking on Scrum Master duties alongside product ownership responsibilities.
• Ability to operate across Product Ownership, Scrum Master, and Business Analysis tasks as needed.
• Solid technical understanding of architecture, integrations, APIs, data flows, and modern application development concepts.
• Prior experience with CRM platforms and customer-focused technology solutions is preferred.
• Excellent communication, facilitation, and stakeholder management capabilities.
• Strong executive presence with the ability to communicate effectively to both business leaders and technical teams.
• Comfortable questioning assumptions, guiding decisions, and pushing initiatives toward results.
• Well-developed analytical, problem-solving, and organizational skills.
• Experience in large enterprise environments is preferred.

Additional information

The engagement is a 12-month contract. The role is based in Markham, Ontario and follows a hybrid work model.