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About the Role

Christian Dior Australia & New Zealand is looking for an organised, proactive, and detail-focused Retail Operations Intern to support its Retail Operations team in Sydney. This paid internship offers practical exposure to the coordination and administration that keep boutique operations running smoothly within a luxury retail setting.

In this role, you will work alongside the Retail Operations team and boutique stakeholders to assist with operational tasks, administration, analysis, logistics coordination, and retail office support. It is intended for an early-career candidate who wants to gain hands-on experience in retail operations, customer care support, warehouse/logistics coordination, digital tools, and boutique administration.

This is a support-focused position and does not involve team management or ownership of broader market-level operational duties.

Reporting Line

The intern will report to the Retail Operations Manager.

Key Responsibilities

Support across retail operations, customer care administration, digital tools coordination, boutique logistics, warehouse coordination, project tracking, and general retail office administration.

Retail Operations Support

Provide daily coordination and administrative assistance to the Retail Operations team across boutiques and the retail office.
Help prepare, organise, monitor, and close out operational tasks, reports, trackers, and supporting documents.
Track routine operational activity and flag items that need follow-up.
Assist with internal process coordination and continuous improvement work under supervision.

Customer Care Support

Assist with administration connected to aftersales and customer service processes.
Monitor customer and boutique requests and help ensure they are followed up in a timely manner.
Maintain accurate records, updates, and reports related to service concerns and operational queries.
Provide ad hoc assistance to boutiques and the Retail Operations team to help maintain service quality.

Digital Tools and Project Coordination

Support the coordination of retail operations projects and digital tool-related initiatives.
Track actions, deadlines, and follow-ups across relevant stakeholders.
Maintain records for IT and operational equipment such as mobile phones, laptops, and iPads.
Log and follow up on IT or operational requests with internal teams.

Boutique Operations, Logistics, and Warehouse Support

Provide administrative help with boutique operational needs, including orders, suppliers, invoices, and general paperwork.
Assist with the coordination of supplies such as packaging, uniforms, stationery, and other boutique materials.
Keep accurate records for contracts, maintenance requests, and vendor services.
Support operational preparation for events, pop-ups, store openings, relocations, and other ad hoc projects.
Gain exposure to warehouse and logistics processes, including the movement and distribution of operational supplies to boutiques.
Track stock and supply flow to support accurate and timely delivery of materials.
Assist with setup activities and process improvements related to supply flow, storage, and distribution.
Maintain records for operational inventory, warehouse coordination, and boutique supply needs.

Store Projects and Operational Coordination

Support administrative work for store projects and operational initiatives.
Help with procurement administration, vendor onboarding/setup, document preparation, and follow-up.
Assist in coordinating operational requirements for store openings, events, pop-ups, relocations, refurbishments, and other retail projects.
Support setup/defit and bump-in/bump-out coordination, including materials, suppliers, and internal stakeholders.
Track project actions and keep records organised to support timely delivery.

Stock and Inventory Support

Assist with stock administration such as tracking deliveries, transfers, and inventory movement documents.
Support boutiques and the Retail Operations team with stock coordination tasks as needed.
Maintain accurate records and ensure timely follow-up on stock-related operational matters.

Compliance and General Administration

Keep records and documentation organised in line with internal procedures.
Assist with administration related to health and safety, processes, and internal controls when needed.
Work with accuracy, professionalism, and confidentiality in all tasks.
Take on other reasonable ad hoc duties to support the Retail Operations function.

Candidate Profile

Education

You should currently be studying for, or have recently completed, a degree in Business, Business Management, Retail, Operations, Supply Chain, Logistics, or a related field.

Experience

Prior experience through an internship, retail role, administration, customer service, or logistics is helpful but not mandatory. A strong interest in retail operations and the luxury sector is important.

Skills and Competencies

The ideal candidate will bring strong organisation, attention to detail, analytical thinking, clear communication, and the ability to juggle priorities in a busy environment. Proficiency with Microsoft Office, especially Excel, Word, and Outlook, is required, along with a proactive mindset, teamwork, independence, and a polished, customer-focused attitude.

What the Role Offers

Hands-on exposure to retail operations within a leading luxury brand.
Experience supporting cross-functional work across boutiques, logistics, warehouse activity, and the retail office.
Exposure to store projects, procurement processes, vendor coordination, and operational setup/defit activities.
Development of administrative, analytical, and coordination skills in a commercial retail environment.
Guidance and on-the-job learning from experienced retail operations professionals.

Additional Information

Equal Opportunity

Christian Dior is an equal opportunity employer and welcomes applications from people of all backgrounds. Diversity in the workplace is valued.

Retail Operations Intern (Paid)

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