Retail Assistant - Merchandise

Role overview

Woolworths Group New Zealand is seeking a Retail Assistant focused on merchandise support in Wellington. This role is centered on creating a positive shopping experience, keeping the store running smoothly, and maintaining high standards of presentation and customer care.

About the team and business

Woolworths Supermarkets New Zealand operates more than 185 stores with over 20,000 team members across Aotearoa. The business aims to improve everyday life for Kiwi customers and serves around three million New Zealanders each week. The workplace is described as energetic, practical, collaborative, and open to new ideas, with a strong emphasis on respect, curiosity, care, and teamwork.

Key duties

• Deliver friendly, attentive customer service and help improve the overall shopping experience.
• Respond to customer needs while supporting routine store activities.
• Keep the store looking tidy and well presented so customers receive a high-quality experience.
• Engage with customers proactively, offer personalised help, and address questions or complaints quickly.
• Check stock quality and freshness, and help keep shelving and store areas clean and organised.
• Set up and maintain promotional displays, signage, and point-of-sale materials in line with campaigns.
• Work closely with the wider team to ensure day-to-day operations run efficiently.
• Follow safety procedures, raise hazards promptly, and complete work in line with company policies and legal requirements.

What you should bring

• A strong customer-first mindset with the ability to build loyalty through helpful, personalised service.
• Good communication and interpersonal skills.
• A professional attitude with a clear sense of integrity and respect for company values and policies.
• Attention to detail, accuracy, and the confidence to escalate issues when needed.

Perks and support

• Access to discounts across Woolworths Group brands.
• A rewards programme that recognises purpose-driven work.
• Confidential 24/7 support through Sonder for financial, medical, safety, psychological, or physical assistance for team members and their families.
• Opportunities for career growth within a large global business.
• Exposure to a broad internal network across many disciplines.

Inclusion and workplace culture

The company values diversity, equity, inclusion, and belonging, and aims to create a workplace where every team member can feel included, contribute fully, and reach their potential. Candidates can request adjustments in the hiring process if needed.

Additional information

This is a temporary, onsite position based in Wellington, Wellington, New Zealand.