Receptionist

About the Role

No.38 The Park is a stylish townhouse hotel set in a leafy part of Pittville, Cheltenham. The property is known for welcoming stays, quality food, and memorable guest experiences in the Cotswolds area. The team prides itself on friendly service, strong hospitality standards, and creating a positive atmosphere for both guests and colleagues.

What You’ll Do

As the Receptionist, you will be one of the first points of contact for guests and will help ensure every visit runs smoothly from arrival to departure. The role calls for warm, professional service, strong teamwork, and a careful eye for detail.

What We’re Looking For

The ideal candidate will bring a genuine passion for excellent customer service, a pleasant and approachable manner, and the ability to work well with others. Experience in a similar hospitality setting is important, along with strong communication skills, high standards, and an organised, accurate approach to daily tasks.

You should also be comfortable taking a proactive role in supporting sales and business growth through guest engagement and teamwork, while maintaining sound planning, administration, and credit-control practices.

Benefits and Perks

• Access to career pathways, apprenticeships, and training and development programmes
• Complimentary meals
• Weekly pay
• 28 days of annual leave per year
• 20% discount across all Young’s Pubs and 30% off overnight stays in pubs with rooms
• Share Save Scheme
• Company pension scheme
• Birthday day off
• Summer and Christmas celebrations
• Strong training support with good scope for career progression

Additional Information

The position is based onsite in Cheltenham, England, United Kingdom. The employer describes the team as friendly, energetic, and focused on putting guests first. Fluency in English is required for the role.