Receptionist

Role overview

This part-time receptionist position supports front-of-house activity within the Intensive Care Unit at Royal Derby Hospital. The rota runs across a six-week cycle and includes weekend shifts.

What the role involves

You will be the first point of contact for patients, relatives, and visitors, helping to ensure every interaction is handled with professionalism, warmth, and care in a busy environment.

• Register patients and keep records accurate and up to date.
• Handle queries by telephone and in person.
• Support clinical colleagues with day-to-day administrative tasks.
• Maintain a welcoming reception space for patients and visitors.
• Work across several IT systems to capture the correct information.
• Manage filing, scanning, and upkeep of patient notes.
• Liaise with patients, families, and wider teams through phone, email, and face-to-face contact.
• Use initiative, stay composed under pressure, and switch between tasks efficiently.

Skills and personal qualities

The ideal person will be organised, flexible, motivated, and confident in a demanding clinical setting. Strong communication, interpersonal, and administrative ability is essential, along with the judgment to think quickly and multitask effectively.

Additional details

Visits to the department are encouraged.

Closing date: 07 July 2026

Interview date: 21 July 2026

About the trust

University Hospitals of Derby and Burton NHS Foundation Trust describes its work as delivering exceptional care together and is guided by the values of Compassion, Openness, and Excellence.

What the trust offers

• Access to professional and leadership development.
• Ongoing support from recruitment through induction and beyond.
• Employee benefits such as an assistance programme, discounted gym membership, onsite fitness classes, and car schemes.

Key facts

• The organisation handles around 4,810 outpatient appointments each day.
• It is the 4th busiest trauma and orthopaedic outpatient department in England, averaging 2,077 per week.
• About 1,115 patients are seen in A&E across the network every day, making it the 3rd largest in the country.
• The hospitals admit around 195 emergency patients daily.
• Last year, almost 33,700 planned surgical operations were carried out across 57 operating theatres.
• It is one of only seven trusts nationally with more than 50 operating theatres.
• More than 140 elective procedures are completed each working day.
• The trust is research-active and offers a broad range of clinical trials and research opportunities for staff.

Contact for informal enquiries

Operational Coordinator: Sophie Ward

Email: sophie.ward3@nhs.net

Telephone: 01332 785246