Payroll Specialist

Role overview

ADP is seeking a Payroll Specialist to support clients in a stable, fast-moving environment that offers room to grow, continuous learning, mentorship, and a workplace culture centered on equity, inclusion, and belonging. In this role, you will help customers use ADP’s business solutions so they can stay focused on running and expanding their businesses.

You will be part of a high-performing team within ADP’s Human Resources Outsourcing function, assisting with a broad range of payroll and tax-related questions and issues raised by Client Payroll Administrators. This position carries a strong responsibility for client satisfaction and service quality.

Day to day, you will use different tools and resources to deliver accurate, complete, and approachable responses to client questions about payroll processes and tax matters. While the core purpose remains the same, the specific inquiries and solutions will vary, keeping the work dynamic and engaging. ADP’s training program is designed to prepare you for success.

Success in this position requires comfort in a performance-focused environment, adaptability, and a willingness to learn. Strong client relationship skills, clear communication, professionalism, and the ability to work well under pace are essential. The company also emphasizes inclusion, teamwork, and a positive work atmosphere.

Responsibilities

• Take ownership of payroll administration for multiple clients, including payroll execution, audits, schedule management, year-end balancing, statutory remittances, filing, and related reporting by following standard operating procedures.
• Act as a payroll knowledge resource by providing accurate statutory guidance to clients, including payroll tax filing information, and by using internal knowledge bases, reference materials, and approved websites to resolve issues.
• Partner with technical support teams, production groups, and other service hubs when needed to troubleshoot problems, find solutions, and improve processes.
• Share observations, suggestions, and feedback on products, issues, workflows, and procedures to support efficiency and continuous improvement.
• Maintain the National Payroll Institute designation requirements, attend mandatory departmental training, and continue building payroll expertise.

Requirements

• At least 5 years of experience processing Canadian payroll.
• At least 5 years of client service experience.
• Strong proficiency with the internet and Microsoft Office, especially Word and Excel.
• Excellent verbal and written communication skills.
• Strong analytical ability, with the capability to turn analysis into practical solutions and improved processes.
• Excellent client service mindset and relationship-building skills.
• Ability to work effectively in a metrics-driven setting.
• Comfort with change, speed, and a high-volume client support environment.

Preferred qualifications

• Post-secondary education is preferred, though equivalent experience in administration, client service, or human resources is also acceptable.
• Working toward or holding National Payroll Institute certification, such as PCP or CPM, is an advantage.

Perks and benefits

• Support for mental health and overall well-being.
• Opportunities to contribute to the communities where the company operates.
• Ongoing training and development, plus tuition reimbursement for continued learning.
• The chance to solve problems, innovate, and help shape the future of work.
• Flexibility that helps balance work and personal life.
• Global operations that create networking opportunities.
• Access to Business Resource Groups that connect employees with shared interests and experiences.
• Benefits package that may include medical, dental, vision, life insurance, matched retirement savings, wellness support, short- and long-term disability, charitable contribution matching, holidays, personal days, vacation, paid volunteer time off, and more.
• Possible additional compensation such as bonus, equity, or commissions depending on the position.
• Reimbursement programs, including tuition reimbursement and annual membership reimbursement.

Additional information

The posted pay range for this role is CAD 59,300 to CAD 94,800 per year. In British Columbia and Ontario, where applicable, the range reflects expected total compensation and may include vacation pay and target bonus. Final compensation can vary based on location, skills, and relevant experience, and may also include bonus, equity, or commissions. Actual pay will not fall below the applicable minimum wage or minimum exempt salary requirements under relevant laws.

This is a current vacancy. ADP describes itself as a global provider of cloud-based HCM solutions covering HR, payroll, talent, time, tax, and benefits administration, as well as business outsourcing, analytics, and compliance expertise. The company emphasizes a culture built on core values, innovation, inclusion, and respect, and states that employment decisions are based on business needs and candidate merit.

ADP also states that it maintains a strong commitment to equal employment opportunity and ethical business practices, including compliance with applicable laws and a respectful workplace.