Learning & Development Consultant | Retail

About the Role

Al-Futtaim Group, founded in the 1930s as a trading company and now headquartered in Dubai, operates across automotive, financial services, real estate, retail, and healthcare. With more than 35,000 people in over 20 countries across the Middle East, Asia, and Africa, the group works with over 200 globally respected brands and is driven by customer focus, entrepreneurship, and a commitment to growth. Its values are respect, excellence, collaboration, and integrity.

As a Learning & Development Consultant for Retail, you will assess learning requirements, shape suitable solutions, and build strategic learning frameworks that support business objectives in collaboration with clients and internal teams.

What You Will Do

• Create, update, implement, and evaluate training programs so they remain current and aligned with best practices.
• Ensure learning content reflects group policies, procedures, and operating standards.
• Investigate and recommend blended learning approaches.
• Review career pathways and suggest development options for employees identified as high potential.
• Support Emiratisation development pathways and trainee programs.
• Work with external consultants and subject specialists when needed.
• Deliver the core curriculum, scheduled training calendar, and tailored learning programs.
• Act as a trainer on major projects, cross-functional initiatives, and group-wide rollouts.
• Advise on, design, and implement business-focused interventions where required.
• Ensure solutions comply with industry requirements and government regulations.
• Improve operational processes and systems through analysis and recommendation.
• Research and propose relevant best practices or international standards that support AFTC’s vision.
• Track and maintain required delivery metrics.
• Identify learning needs across business units within the group.
• Manage expectations of internal and external customers, especially around assessment and reporting.
• Consult with business stakeholders, present options, and measure customer satisfaction.
• Prepare proposals and quotations that support business plan goals such as revenue growth, access, performance, and commercial outcomes.
• Collaborate with HR Business Partners, business trainers, line managers, and executives to align priorities and share responsibilities.
• Present recommended solutions in a way that secures business buy-in and approval.
• Keep all businesses and key stakeholders informed about AFTC products and services.
• Use tools and resources to identify training needs and measure capability levels.
• Promote Group HR and AFTC achievements, projects, and initiatives effectively.
• Maintain systems for capturing and reporting development performance.
• Analyze learning and development results and overall performance.
• Compile and share AFTC performance metrics with stakeholders.
• Provide updated reporting to business stakeholders as needed.
• Share trainer delivery days and feedback data.
• Manage projects against key objectives and KPIs.
• Lead or support AFTC, Group HR, and business-specific projects when required.

What We Are Looking For

• A bachelor’s degree and/or relevant training certifications.
• Strong written and spoken English.
• Experience in curriculum design.
• Understanding of competency standards.
• Broad knowledge of assessment design and delivery.
• Experience facilitating programs.
• Strong computer literacy.
• Exposure to blended learning approaches.
• Business operations, project management, and customer service experience is an advantage.
• Sales, relationship management, project management, and customer service experience would be beneficial.
• Strong analytical and problem-solving capability.
• Consultative approach and curriculum design capability.
• Knowledge of assessment methods and learning delivery.
• Project management ability, including delivery within time, cost, and quality limits.
• Understanding of leadership and management development practices.
• Experience designing a wide range of development programs.
• Ability to create proposals and pitch solutions to clients.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities and work to tight deadlines.
• Strong IT skills across Word, Excel, PowerPoint, and Outlook.
• Coaching and mentoring capability.
• Commercial awareness and a strong focus on business success.
• Behaviour aligned with company values at all times.
• Self-motivated, organized, and effective with time management.

About Al-Futtaim Retail

Al-Futtaim Retail is one of the leading retail businesses across the Middle East, Africa, and Asia, with three decades of growth and partnerships with major global brands such as IKEA, ACE, Toys R Us, Marks & Spencer, Zara, Mango, Bershka, and P&B. The business has also introduced brands like Watsons and B&Q to the Middle East and continues to expand with a diverse workforce representing more than 100 nationalities across 12 countries.

The company is looking for talented people from all backgrounds who can help strengthen its workforce and contribute to continued growth and innovation.