IT Support Technician

Role Overview

We are seeking a customer-oriented and proactive IT Support Technician to join the technology function. In this position, you will deliver day-to-day technical assistance, resolve hardware and software problems, maintain systems and equipment, and help ensure staff have dependable access to the technology needed to do their jobs well. This is a full-time, entry-level to mid-level role based onsite in the United States.

Key Responsibilities

• Act as the first and second point of contact for issues involving hardware, software, networks, and other system-related matters.
• Set up, configure, maintain, and repair desktops, laptops, printers, mobile devices, and other IT hardware.
• Handle support tickets, service requests, and technical questions promptly and professionally.
• Support user onboarding, including account creation, password resets, and access management.
• Investigate and fix issues related to operating systems, applications, connectivity, and devices.
• Oversee basic IT infrastructure health, network availability, and overall system performance.
• Carry out software installation, upgrades, updates, and patching tasks.
• Keep detailed records of incidents, resolutions, support activity, and IT assets.
• Help manage IT inventory, procurement, and equipment lifecycle tracking.
• Apply IT security procedures and promote cybersecurity best practices across the organization.
• Work with vendors and route complex issues to the appropriate teams when needed.
• Prepare and update IT documentation, user instructions, and knowledge base content.

Requirements

• Previous experience in IT support, help desk, desktop support, or a similar technical role is preferred.
• Working knowledge of Windows operating systems, Microsoft Office 365, and common business software.
• Basic understanding of networking fundamentals, hardware diagnostics, and system administration concepts.
• Experience with Active Directory, user administration, and ticketing platforms is an added advantage.
• Awareness of cybersecurity practices, endpoint protection, and access control is beneficial.
• Strong analytical thinking and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to manage priorities and handle several support requests at once.
• High attention to detail and a commitment to quality service.
• A Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related discipline is preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are an advantage.

What We Offer

• Practical exposure to enterprise technology support environments.
• Experience across networking, cloud services, cybersecurity, and systems administration.
• Opportunity to work with contemporary IT tools and infrastructure.
• Potential career progression into roles such as System Administrator, Network Engineer, IT Executive, IT Manager, or Cybersecurity professional.
• A collaborative, technology-focused, and supportive workplace.
• Access to professional development, certification assistance, and technical training.
• Competitive compensation and a comprehensive benefits package.

Additional Information

This position is intended for candidates at entry-level or mid-level experience. The role is full-time and onsite.