IT Support Executive

About the Role

This 12-month IT support opportunity is based at Thomson Road, Singapore and offers a monthly salary of up to SGD 3,340. The position suits a proactive, detail-focused individual who enjoys troubleshooting, supporting users, and helping keep essential systems running smoothly on a day-to-day basis.

Key Responsibilities

• Act as the first point of contact for system users by recording, monitoring, escalating, and resolving support tickets.
• Work with users to understand issues clearly and involve subject matter experts when the problem requires deeper technical input.
• Coordinate with system vendors to handle and follow up on data-related requests.
• Check and investigate mismatches or inconsistencies in reports flagged by internal teams and external agencies.
• Assist with operational work linked to payment processes and data interface tasks.
• Help prepare and organize materials for change management activities.
• Keep support logs, records, and documentation accurate and up to date.
• Take on other administrative and operational duties as needed.

Requirements

• A degree in any field is required.
• Strong eye for detail and the ability to organize and manage large amounts of information.
• Solid analytical thinking and troubleshooting ability.
• Good communication and people skills, with a strong service mindset.
• Strong spoken and written English.
• Comfortable using Microsoft Excel and other Microsoft Office tools.
• Able to work independently while also coordinating well with stakeholders and vendors.

What We Are Looking For

• A well-organized individual who pays close attention to accuracy.
• Someone who can deliver professional and friendly user support.
• A candidate who is comfortable with operational and administrative tasks.
• Ability to manage multiple priorities in a busy, fast-moving environment.

Additional Information

This role is designed for candidates who want practical experience in IT operations, end-user support, and stakeholder coordination within a purposeful work setting.

Terms & Conditions

Salary: Up to SGD 3,340 per month.

Contract duration: 12 months.

Location: Thomson Road, Singapore.

Application Note

Applicants should submit an updated resume.