IT Help Desk Support

Job Overview

Alkhorayef Water & Power Technologies (AWPT) is hiring an IT Help Desk Support professional to assist employees with technical issues and keep day-to-day IT operations running smoothly. This role focuses on resolving common hardware, software, printer, and network problems while maintaining a high standard of customer support.

What You’ll Do

• Act as the first point of contact for technical support requests through phone, email, remote tools, or face-to-face assistance.
• Identify and fix issues related to computers, software, printers, and network connectivity.
• Install, set up, and support desktops, laptops, and other connected devices.
• Create user and email accounts and manage access rights as needed.
• Deploy operating system updates, software upgrades, and security patches.
• Record, monitor, and close support cases within agreed service timelines.
• Forward more complex technical problems to senior IT colleagues when required.
• Keep clear records of incidents, resolutions, and IT equipment inventory.
• Provide support for Microsoft 365 tools and carry out basic Active Directory tasks.
• Work in line with internal IT policies and security requirements.

Requirements

• A diploma or bachelor’s degree in Information Technology, Computer Science, or a closely related discipline.
• Between 1 and 2 years of experience in help desk, technical support, or a similar IT support function.
• Solid working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Exposure to Active Directory and ticket management systems.
• Strong analytical and troubleshooting ability.
• Good verbal and written communication skills with a customer-focused approach.
• Comfortable working both independently and as part of a team.

Additional Information

This is a full-time remote role based in Riyadh, Saudi Arabia. The position requires 1–2 years of relevant experience. No salary, stipend, number of vacancies, or start date was specified.