Front Office Executive

Role overview

This position is for a Front Office Executive in the Rooms & Guest Services Operations team at a Marriott property in New Delhi. It is a full-time, non-management role based onsite at Asset Area 13 - Hospitality District, New Delhi, Delhi, India, 110037.

What you will do

You will manage guest arrivals and departures smoothly, including identity checks, payment verification, room allocation, and room key activation/issuance. The role also involves maintaining accurate guest folios, entering loyalty program details, confirming room rates against market codes, noting exceptions, and ensuring billing is corrected when needed.

You will prepare and review daily operational reports, logs, contingency lists, cashier summaries, and closing reports. In addition, you will help guests with directions and property information, coordinate special requests with relevant teams, and follow up until issues are resolved. Handling different payment methods, vouchers, paid-outs, receipts, cash balancing, bank security at the start and end of shift, manual approvals, and compliance with accounting procedures are all part of the job. Any guest-related theft concerns must be escalated to Loss Prevention or Security.

Team support and service expectations

The role includes assisting leadership with employee training, evaluation, coaching, motivation, and counseling, while acting as a positive example and the first contact point for the Guarantee of Fair Treatment / Open Door Policy process. You are expected to build productive working relationships, support team objectives, listen carefully to employee concerns, and respond appropriately.

You should consistently follow company policies, complete safety training and certifications, report accidents, injuries, and unsafe conditions, maintain a polished professional appearance, protect confidential information, and safeguard company property. Guest service standards are central to the role, including warm greetings, anticipating needs, supporting guests with disabilities, and communicating with clear, professional language. You will also need to prepare accurate written communication, handle phone calls professionally, work with computers and POS systems, and carry out additional duties assigned by supervisors.

Preferred qualifications

The preferred education level is a high school diploma or G.E.D. equivalent. The role asks for at least 1 year of related work experience and at least 1 year of supervisory experience. No license or certification is required.

About the employer

Marriott International promotes equal opportunity and values a workforce with diverse backgrounds, experiences, and perspectives. Marriott Hotels focuses on delivering thoughtful, forward-looking hospitality while maintaining a familiar comfort for guests across the globe. JW Marriott, part of Marriott International’s luxury portfolio, emphasizes genuine service, teamwork, development, recognition, and holistic well-being. The brand’s service philosophy centers on taking great care of associates so they can provide exceptional guest experiences.

Work details

• Job number: 26050464
• Job category: Rooms & Guest Services Operations
• Schedule: Full Time
• Remote work: No
• Position type: Non-Management