Front Office Clerk

Role Overview

This position sits at the front desk of a hotel and focuses on creating a smooth, welcoming guest experience from arrival to departure. You’ll be the first point of contact for visitors, helping set the tone with efficient service, accurate coordination, and a warm hospitality approach.

Key Responsibilities

• Welcome arriving guests with professionalism and guide them through registration, room assignment, key issuance, and any required arrival support.
• Handle guest departures by checking charges, processing payments, generating receipts, and operating the point-of-sale system carefully and correctly.
• Answer questions about the hotel, room categories, pricing, offers, and nearby local information so guests can make informed choices.
• Recommend hotel products and services where appropriate to improve guest satisfaction and contribute to revenue growth.
• Respond promptly to guest needs, manage complaints or concerns with care, and coordinate messages and communication efficiently.

Candidate Profile

The ideal candidate brings a genuine service mindset and enjoys making guests feel valued. Success in this role also depends on integrity, accountability, teamwork, leadership, and the ability to act quickly and with discipline in a fast-paced hospitality setting.

About the Employer

The employer is part of a global hospitality brand known for delivering memorable guest experiences and for maintaining a strong workplace culture. The organization emphasizes service excellence, career growth, and a supportive environment for team members at different stages of their journey.

Important Notice

The listing includes a general fraud-warning note advising applicants to independently verify any prospective employer, avoid sharing personal or banking details, and reject any request for payment. It also provides a security-advice reference and a contact email for reporting suspected fraud or malpractice.

Job Details

Role level: Not applicable. Work arrangement: Full-time. Location: Dubai, Dubai, United Arab Emirates. Company industry/sector: Other. Job function: Administrative Support. Company website: http://stories.hilton.com