Front Office Associate (Front Desk)

About the role

Shangri-La Rasa Sentosa, Singapore is seeking a Front Desk Receptionist to support its front office team. The resort is part of Shangri-La Group, which emphasizes genuine care, mutual respect, strong values, good benefits, a calm and sincere workplace, work-life balance, and recognition for effort.

Located about 15 minutes from the city, this beachfront resort is Singapore’s only property of its kind. It features 454 guest rooms and suites with natural-tone interiors, private balconies or terraces, and views of the sea and surrounding gardens. The setting is designed to offer guests a peaceful island-style escape, spa relaxation, and distinctive dining experiences.

What you'll do

• Deliver complete front desk support, including guest check-in and check-out.
• Help create a memorable stay experience for every visitor.
• Respond to guest needs promptly, professionally, and efficiently.
• Recommend practical solutions that match guest expectations and requirements.
• Maintain smooth and effective guest service throughout the day.
• Support efforts to improve the hotel’s guest satisfaction results.

Who we're looking for

• A hospitality professional who takes pride in the role of a hotelier.
• Candidates with prior experience in hospitality are preferred.
• Someone who genuinely enjoys guest interaction.
• A team-oriented person who works well with others.
• A proactive individual with a positive, can-do mindset.
• A self-motivated person who can take initiative.
• Someone who enjoys finding tailored solutions for guests.

Additional information

No salary, benefits package, vacancy count, or start date was specified in the source information.