Front Desk Department Executive

Role overview

Academia is hiring a full-time Customer Service Executive for its front desk team. The ideal person should be approachable, detail-oriented, and able to communicate clearly. This role suits someone who enjoys helping students and parents and delivering a high standard of service.

Key responsibilities

• Welcome and assist students and parents who visit the front desk.
• Answer enquiries received by phone and through online channels regarding classes, make-up lessons, instructors, curriculum details, and company policies.
• Support students and parents with enrolment and timetable adjustments by updating the student database accurately.
• Help with billing and payment matters, including credit card and bank transfer transactions.
• Manage special requests and complaints in a courteous and professional way, and escalate issues to management when needed.
• Provide ad hoc administrative help to teachers, such as printing, photocopying, and scanning documents.
• Carry out other duties assigned by management as needed.

Requirements

• Strong spoken and written English and Mandarin skills are required so you can communicate clearly with both English-speaking and Mandarin-speaking clients.
• Comfortable using computers, Microsoft Office, and other applications for customer service tasks and data updates.
• Previous experience in a customer-facing front desk or service role will be considered an advantage.
• Willing to work with two weekdays off each week.
• Salary offered is SGD 3,000 to SGD 3,500 per month.

Application note

Applicants should submit a CV and cover letter. Only candidates selected for the next stage will be contacted.

Additional information

This position is based in Singapore and is a full-time onsite role.