Front and Back Office Supervisor

Role Overview

Pepkor Lifestyle is looking for a Front and Back Office Supervisor for its OK Furniture business in Zambia. This role is suited to a leader who can guide store operations, support a strong team culture, and help deliver excellent service while protecting stock, cash, and compliance standards.

Why This Opportunity Stands Out

The position offers the chance to contribute to a major retail brand that serves African consumers, work in an environment that values innovation and continuous improvement, and build a career with room for growth. The organization also highlights competitive pay, broad benefits, and development opportunities, along with the chance to support a mission that makes quality living more accessible.

What You Will Handle

• Improve customer retention and help ensure a consistently high level of customer service.
• Oversee inventory control to keep stock levels healthy, reduce shrinkage, and support sales demand.
• Maintain adherence to company rules, legal requirements, and risk controls to protect the business.
• Supervise the team, provide coaching and mentorship, and encourage a collaborative, performance-focused workplace.
• Coordinate front-office and back-office activities, including accurate cash management, financial handling, and smooth daily operations.

Required Background

The ideal candidate should have Grade 12 / Matric and at least 3 years of experience in retail management. The role calls for someone with practical knowledge of stock control, compliance, risk management, financial handling, team leadership, and change management.

Key Strengths Needed

Strong commercial thinking, solid administrative ability, good judgment, confidence in decision-making, a strong customer focus, and the ability to identify and grow talent are important. The employer is also seeking someone who remains resilient, positive, and committed to inclusion and diversity.

Additional Information

No stipend or salary figure was specified in the source. The job is a full-time, onsite role based in Zambia.

About the Employer

Pepkor Lifestyle presents itself as a retail organization focused on serving customers, creating value, and offering career development within a dynamic and innovative environment.