Executive Officer, Learning Operations (Systems)

Role Overview

Singapore Pools is hiring a proactive and tech-focused Executive Officer for its Learning Department in Singapore. The role is suited to someone who enjoys improving systems, simplifying workflows, resolving operational issues, and using digital tools to boost productivity. Reporting to the Assistant Manager, Learning Operations, you will help run learning platforms, support reporting and dashboards, and contribute practical automation initiatives. The position focuses on strengthening the Academy’s learning environment through better processes, sound system governance, and the use of modern digital and AI-enabled tools that reduce manual work and improve the learner journey.

The organisation also encourages applicants with strengths in either learning operations or information systems. If you bring relevant skills from either side, the team is open to speaking with you.

Learning Systems and Digital Operations

• Oversee the daily running of learning systems and platforms to keep operations stable and user-friendly.
• Keep course information, learner records, metadata tags, and platform records accurate and well organised.
• Handle content uploads, system refreshes, user access setup, and routine platform checks.
• Provide initial technical support and work with vendors or IT partners when issues need further troubleshooting.
• Take part in user acceptance testing, system improvement work, and process refinement activities.
• Spot repetitive manual tasks and introduce workable automation or workflow improvements using Power Automate, Power Apps, or other approved digital tools to improve efficiency, reduce mistakes, and save administrative time.

Reporting and Business Support

• Assist with data analysis to generate insights that support management decisions.
• Track project milestones, schedules, and budget information when needed.

Learning Administration and Stakeholder Support

• Coordinate training arrangements, learner sign-ups, vendor coordination, and programme administration tasks.

Candidate Profile

Applicants should hold a diploma or degree in Business, Information Systems, Computer Science, HR, Learning & Development, or a similar field. Experience with learning management systems is helpful. Familiarity with Microsoft Power Platform tools such as Power Automate and Power Apps is preferred, along with strong Microsoft Office skills, especially in Excel, PowerPoint, and Outlook.

You should be highly organised, comfortable managing multiple priorities and deadlines, and careful about data quality and process accuracy. Good communication skills, a service-minded approach, and the ability to work both independently and with stakeholders are important.

Benefits

• Competitive compensation
• Flexi benefits
• Staggered working hours
• Medical insurance
• Learning and development opportunities

Diversity and Inclusion

Singapore Pools values people for who they are, not for their appearance, background, or differences. The company believes diverse perspectives help it serve the community better and encourages candidates to be themselves.

About Singapore Pools

Singapore Pools was set up by the Government on 23 May 1968 to offer safe and trusted betting as a way to curb illegal gambling. As a not-for-profit organisation, its surplus is directed to Tote Board to support social service, community development, sports, the arts, education, and health. It also contributes about $2 billion each year to the Government through taxes and duties, and toward funding good causes.