DC Technician

About the company

Woolworths Group is a large retail and consumer business across Australia and New Zealand, bringing together more than 200,000 people with a shared aim of creating better experiences for tomorrow. The organization focuses on innovation, collaboration, and delivering for more than 24 million customers every week.

The workplace is described as inclusive, supportive, and flexible, with opportunities to grow across the wider group and make a meaningful contribution.

Role overview

The DC Support Technician will help maintain reliable operations, availability, and performance for devices used in Woolworths New Zealand distribution centres. The role involves direct, face-to-face technical support for end users and warehouse technology environments.

Key responsibilities

• Provide second-level technical support to three warehouse sites.
• Support IT hardware, software, and mobility devices used in the distribution centre environment.
• Handle incidents and issues, and route complex matters to the relevant support teams when needed.
• Deliver second-tier support for warehouse applications and infrastructure.
• Assist with change management activities across the distribution warehouse facility.
• Maintain standards for computer rooms and support specialised end-user devices.
• Contribute to upgrades and rollout work through technical input and verification testing.
• Serve as a central contact point for IT matters within the DC warehouse facility.

What you should bring

Success in this role requires practical troubleshooting capability across a broad technical scope, along with strong customer communication skills. You should be able to explain technical matters clearly, work well with others, and use thoughtful problem-solving to improve service outcomes.

Experience and capability requirements

• At least 3 years of experience in desktop support and service desk operations, including hands-on troubleshooting of printers and similar devices.
• Strong analytical ability to work through complex technical problems.
• Flexible working style with a strong focus on meeting deadlines and maintaining high standards.
• Experience in IT service operations, such as ITIL-based environments.
• Background in operational or project delivery with IT service providers and stakeholders.

Working environment and benefits

• This is an onsite position covering three warehouses, with the main warehouse located in Christchurch.
• Opportunity to support teams that contribute directly to local communities.
• Exposure to a large international business with broad career possibilities across many disciplines.
• Access to wellbeing support programs, including 24/7 use of the Sonder app.
• A competitive leave policy designed to give more time for personal priorities.
• Team discounts across Woolworths Group brands and a rewards program that recognises purpose-driven work.

Inclusion and accessibility

Woolworths Group values diversity, equity, inclusion, and belonging as essential to its purpose. The company encourages applicants from all backgrounds and will support reasonable adjustments during the hiring process if needed.