Customer Service Representative

Role Overview

Baytonia is seeking a courteous and professional Customer Service Representative to join its team in Jeddah, Saudi Arabia. The role focuses on handling customer communication, resolving issues effectively, and helping maintain a positive customer experience.

Key Responsibilities

• Answer customer questions and requests through phone calls, messages, and social media channels.
• Keep in touch with customers after their initial contact and work to ensure they are satisfied with the support provided.
• Address complaints and offer appropriate solutions in a timely manner.
• Work with internal departments to resolve customer needs and follow through on service requests.
• Maintain clear and accurate records of customer conversations and actions taken.

Requirements

• Prior experience in customer service is an advantage.
• Strong communication and issue-resolution abilities are required.
• A good command of English is needed.
• Must be able to perform well under pressure and collaborate effectively with a team.
• Familiarity with Microsoft Office is considered a plus.