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Customer Service Assistant (m/f/d)

Remote position | Germany | Part‑time (25h/week, 5 days/week)

To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.

This is a part‑time remote role, working 25 hours per week over 5 days.

Your role

You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.
You will play a key role in delivering high‑quality service and maintaining strong customer relationships.

Our solutions include:

Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)
Electro‑mechanical components for multiple industrial sectors

Your responsibilities

Process and follow up customer orders in line with contract review
Support the creation and maintenance of strong, trusting relationships with customers
Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments
Prepare pro forma invoices, invoices and credit notes (in case of disputes)
Answer incoming calls, provide basic information or redirect inquiries
Maintain accurate administrative records and documentation
Assist in improving processes and updating department procedures

Your profile

Degree in International Business, Sales Administration or similar preferred
First experience in customer service, administration or a commercial support role
Fluent in German and English (additional languages are a plus)
Knowledge of SAP is an advantage
Strong interpersonal and communication skills
Organized, detail‑oriented and rigorous
Team player with a proactive attitude
Good analytical skills
Interest in administrative and coordination tasks

What CIPEM / ICAPE Group offers

Permanent part‑time contract (25h/week)
Competitive salary based on experience – show us what you can do
Fully remote position in Germany
International and collaborative work environment
Opportunities for growth within a fast‑growing global group
Position open to applicants with disabilities

Why join us?

CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.

ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:

34 subsidiaries worldwide
+3,650 customers in over 60 countries
+650 employees globally

We combine technical expertise, service excellence and international reach.

Interested? Apply now and share your salary expectations.

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