Customer Operations

About the Company

The company is building autonomous software for small businesses, beginning with doctors’ offices. The product is designed to take on routine work and complete day-to-day workflows so the office can keep running smoothly. The team is described as small, flat, ambitious, and focused on craftsmanship, analytical thinking, and straightforward communication.

About the Role

The Customer Operations role is responsible for helping doctors’ offices go live with the product and start realizing value quickly. In this implementation-focused position, you will manage the path from kickoff to a functioning setup by learning how each office works, coordinating implementation, resolving exceptions, and ensuring the first workflows run well.

Key Responsibilities

• Lead customer implementations from the initial kickoff through live workflows, ensuring each office is set up efficiently and begins seeing value early.
• Manage access setup, workflow configuration, customer communication, and other operational tasks needed for a successful launch.
• Identify recurring customer problems and convert those patterns into improved processes, product enhancements, and internal tools.

Hiring Process

Applicants can expect an initial set of conversations with the team and founders. If there is strong mutual interest, the next step is an in-person visit to the office, where candidates will complete a small project and meet the team.

Additional Information

The source material did not specify compensation, benefits, eligibility criteria, education requirements, application deadline, start date, or vacancy count.