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About the Role

This full-time permanent remote position with Dynacare sits within the Insurance Services discipline. The Client Support Representative plays a key part in coordinating and accelerating the collection of VIP medical reports by working closely with healthcare providers, insurance carriers, and customers. The focus of the role is to make sure requests are complete, compliant, and handled quickly, with careful follow-up, precise recordkeeping, and strong ownership of questions or issues so service and turnaround targets are met.

The role is set up for 37.5 hours per week in a fully remote work style. The standard schedule runs Monday to Friday, with hours of 9-5 PST, 10-6 MST, or 11-7 CST. This is an existing vacancy, and the expected start is as soon as possible. Bilingualism is considered an advantage.

Why This Opportunity Stands Out

Join a recognized top employer offering meaningful work and career growth.
Access health and wellness benefits designed to support you and your family.
Explore internal mobility opportunities in a growing organization.
Benefit from RRSP matching and an employee stock purchase program.
Work in a collaborative and diverse environment that values dignity and respect.

Key Responsibilities

Coordinate with healthcare providers so orders are completed accurately and moved through the process without unnecessary delays.
Help providers and insurance customers manage special requirements such as authorizations, physician fees, and report delivery.
Use effective questioning and professional follow-up to secure cooperation and keep work moving on time.
Handle incoming calls, emails, and urgent messages from insurance carriers, healthcare providers, customers, and advisors.
Check orders carefully to confirm all needed documents, approvals, and payment information are in place before report production begins.
Follow up regularly to gather status updates, uncover delays, and work with records release staff to speed up delivery.
Record customer, facility, and call information accurately, including contact names and the results of each interaction.
Work in line with standard operating procedures to maintain compliance with insurers, providers, and physicians.
Take on additional duties when assigned.

What You Need

Completion of secondary school is required.
Bilingual French and English skills are mandatory for Quebec and considered an asset in the rest of Canada.
At least 1 year of customer service experience in a contact centre or similar industry setting.
Ability to work with urgency, manage several tasks at once, and prioritize effectively in a fast-paced environment.
Strong verbal and written communication skills with a customer-first approach to solving problems.
Excellent organization, attention to detail, and the ability to produce accurate results on time in a team setting.
Resourceful mindset with strong research and information-gathering ability.
Comfort using MS Office, entering data accurately, maintaining professional phone etiquette, and adapting to new systems.
Medical terminology knowledge is an asset.

Working Conditions

This position is performed from a remote office environment and involves sitting for extended periods.

Pay and Employment Details

The posted pay rate is $19.35. This is a full-time permanent role with existing vacancy status.

Additional Information

Dynacare notes that AI-powered tools may be used in its recruitment process, but candidates will never be contacted directly by AI. The company is an equal opportunity employer and is committed to fair treatment, advancement, and inclusion. Accommodation requests are accepted in line with provincial legislation and the organization’s accommodation policy. Dynacare also emphasizes its long-standing recognition as a top employer and its goal of becoming Canada’s health and wellness solutions leader.

Client Support Representative