Chat Support Associate

Role Overview

This opportunity is for Chat Support Associates for a Jaipur-based assignment. The role focuses on assisting customers through chat, resolving queries efficiently, and delivering a smooth support experience. The monthly CTC mentioned for this position is 32K.

Key Details

• Graduate candidates with 1 year of chat support process experience are preferred.
• Applicants should not have any examinations scheduled in the next 6 months.
• The job follows 24x7 shift rotations.
• Workweek is 5 days.
• Transport will be provided as per company policy.
• Strong English communication is essential.
• Immediate joining is preferred.
• Location: Jaipur.

Outstation Candidate Support

• Outstation candidates may receive a relocation bonus of 7K to 10K.
• A free guest house stay for 14 days is available for outstation candidates.

Role Summary

The position is centered on handling customer conversations via live chat, resolving concerns, and supporting users with product, service, and process-related questions. The associate is expected to be the first point of contact, maintain a professional tone, and ensure a positive customer experience across interactions.

Responsibilities

• Reply to customer messages through live chat in a prompt, polite, and empathetic way.
• Share correct information about products, services, policies, and operational processes.
• Understand customer problems, investigate the issue, and work toward a practical resolution.
• Route complex matters to the right internal team and ensure they are tracked properly.
• Explain product features, account-related topics, troubleshooting steps, and service usage guidance.
• Support customers while they complete transactions or face technical difficulties in written communication.
• Maintain a customer-first approach with clear and effective written communication.
• Handle more than one chat at a time without losing accuracy or service quality.
• Log customer interactions correctly in the CRM or ticketing tool.
• Maintain case notes, follow up on unresolved issues, and share feedback to improve support operations.
• Work toward performance standards such as ART, AHT, CSAT, FCR, and quality scores.
• Follow process rules, compliance requirements, and productivity targets.

Requirements

• Graduate degree is required.
• At least 1 year of experience in a chat support process is preferred.
• Ability to work in rotating 24x7 shifts.
• Availability for a 5-day work schedule.
• No exams should be planned within the next 6 months.
• Strong verbal and written communication skills.
• Comfort with handling multiple chats and maintaining service quality.
• Ability to follow scripts, workflows, and compliance guidelines.
• Immediate joining preference applies.

Additional Information

The hiring is for a Jaipur location and includes support for outstation candidates in the form of relocation assistance and temporary accommodation. Job code mentioned for application reference: Job Code #141. Contact was shared for WhatsApp-based interest submission in the source details.

Compensation

The compensation mentioned is 32K CTC. The source also lists an annual salary range of INR 350000 to 400000, which has been retained as provided.

About the Employer

The hiring company is Outpace Consulting Services.