Change & Release Manager (m/f/d)

Role overview

We are looking for a ServiceNow Change & Release Manager to take charge of planning, coordinating, and governing platform changes and releases in a large enterprise ServiceNow setup. The position focuses on keeping every platform change controlled, validated, and deployed in a repeatable way so that risk stays low while delivery continues smoothly.

The right candidate will have a solid command of ServiceNow change and release practices, with the ability to run release cycles, uphold process discipline, and protect platform stability.

What you will do

• Manage the full change and release flow, including request governance, release planning, scheduling, and deployment coordination across environments.
• Make sure every change is clearly documented, properly reviewed, formally approved, and aligned to platform standards and release procedures.
• Partner with delivery teams to align releases with development timelines, coordinate enhancements and fixes, and confirm that release packages are ready.
• Lead governance forums such as CAB meetings, review and approve change requests, and track decisions and follow-up actions.
• Support release execution by coordinating update set promotion across environments, maintaining correct change sequencing, and checking release readiness before deployment.
• Track release calendars, dependencies, change-related risks, impacts, and any issues that appear after release, then support remediation as needed.
• Act as a control function for platform stability by enforcing release discipline, preventing conflicting or unmanaged changes, and ensuring rollback and contingency plans are available.
• Communicate release plans and schedules to stakeholders, set expectations around delivery and deployment, and provide visibility into upcoming changes.

Experience and skills needed

• 6 to 10+ years of experience in change, release, or service management roles, with ServiceNow exposure.
• Strong knowledge of ServiceNow change management and release workflows.
• Hands-on understanding of update sets and the deployment lifecycle.
• Familiarity with environment management across DEV, TEST, UAT, and PROD.
• Proven background in change governance, including CAB-style processes.
• Experience handling release planning, release execution, and coordination across multiple delivery streams.
• Ability to work with structured standards, balance speed with stability, and coordinate effectively with several teams and stakeholders.
• Good grasp of release risk management, dependency handling, sequencing, and the wider impact of changes on incidents and problems.
• Capability to stay composed in high-pressure release situations and ensure disciplined execution.

Preferred background

• Experience with large-scale or multi-module ServiceNow environments.
• Exposure to agile or hybrid delivery models.
• Working knowledge of continuous integration and continuous delivery practices in ServiceNow.

Certifications

ITIL certification is preferred. CSA certification is an added advantage for platform familiarity.

Additional information

This role is based in Abu Dhabi, United Arab Emirates, and is a full-time onsite position.