Zeka Wakoli

About

Customer service and aviation professional with experience in airline operations, ramp services, and passenger handling. Also brings a background in professional football and an undergraduate degree in sustainable energy and climate change systems.

Experience

• Customer Services Agent
  Kenya Airways
  2024 – Present
• Ramp Services Agent
  Trade winds aviation Services
  2023 – 2024
• Professional Football Player
  2017 – 2023
• Energy expert
  Raiply Company Limited
  2017 – 2017

Education

• Master of Business Administration
  Open University of Kenya
  Business Administration · 2025 – 2027
• B.Sc.
  University of Eldoret
  Sustainable Energy And Climate Change Systems · 2014 – 2018
• High School
  St Luke’s’ Boys- Kimilili
  2010 – 2013
• Qualification
  Baraton Primary School
  2000 – 2009

Skills

• Communication
• Leadership
• Teamwork
• Customer Service
• Safety Management Systems
• IT Skills
• Aviation Security
• Passenger Handling
• Aircraft handling
• Ramp Services
• Dangerous Goods
• Altea Dcs
• World Tracer

Courses & certifications

• Passenger Handling, Safety Management Systems, Aviation Security, Dangerous Goods, Altea DCS, World Tracer, ARD Training · Kenya Airways Pride Centre · 2024
• Dangerous Goods Regulations, Human Factors and Performance, Customer Service, Passenger Handling, Cabin Grooming, Aviation Security, Safety Management Systems, Airside Safety, Air Cargo Fundamentals, · IATA · 2023
• CAF D Diploma in Coaching Course · Football Kenya Federation (FKF) · 2020
• Computer Packages · 2013

🗣️ Languages

• English · Fluent
• Swahili · Fluent