المسمى الوظيفي

About the Role

This executive position leads and improves a complex operations network across Canada and the United States for a multi-brand, multi-channel business. The role is based in Montréal, Québec, and relocation to Montréal is required. It is a full-time, on-site role reporting to the Executive Vice President of Operations.

The successful leader will act as the top operational owner for the function, guiding distribution, logistics, customer service, inventory, facilities, supply chain performance, and business transformation. The role is accountable for an operation generating about USD 400M in annual revenue, with responsibility for building scalable systems, improving efficiency, supporting growth, reducing risk, and strengthening customer experience.

Compensation

Compensation is up to USD 230,000 plus bonus, depending on experience. The package also includes full benefits and additional perks.

Strategic Leadership and Growth

Partner with senior executives to shape and execute expansion plans across North America.
Turn business strategy into practical operating plans that support growth, profitability, and scale.
Review current operations to uncover opportunities for better productivity, stronger processes, and higher effectiveness.
Drive transformation efforts, including new business launches, acquisitions, and organizational change.
Convert operational data, risks, and opportunities into clear recommendations for leadership.

Operations and Supply Chain

Oversee distribution, logistics, transportation, warehousing, customer service, order management, inventory control, and broader business operations.
Build and maintain a high-performing supply chain network with strong service levels and cost discipline.
Manage internal distribution centers as well as third-party logistics partners to optimize service, expense, and stock placement.
Set and monitor shipping, inventory, and capacity forecasts while ensuring strong on-time delivery performance.
Coordinate with sourcing, production, planning, and sales teams to align operations with business priorities.

Governance and Continuous Improvement

Create governance structures, KPIs, dashboards, and performance reports that improve transparency and accountability.
Lead process improvement work that lowers cost, improves speed, and enhances the customer journey.
Design durable processes that support ongoing improvement and adaptability.
Develop SOPs, workflow controls, escalation paths, and operating cadences that support consistent execution.
Use technology, automation, and data analysis to strengthen performance and decision-making.

Inventory, Systems, and ERP

Protect inventory accuracy, compliance, and integrity across all channels and facilities.
Own ERP governance, including SAP controls, data quality, access reviews, system upgrades, integrations, and reporting.
Build reporting structures and business metrics that deliver useful operational insight.
Maintain readiness for audits and compliance with financial and operational controls.

Financial and Commercial Partnership

Work closely with Finance to support revenue, margin, and budget goals.
Weigh commercial opportunities against operational constraints, risk, and financial discipline.
Support governance for customer onboarding, credit checks, payment terms, and operational readiness.
Review operational chargebacks, identify root causes, and implement fixes that reduce cost and improve customer outcomes.

Risk and Business Continuity

Identify and reduce risks linked to supply chain disruption, transportation, labor, and operational weakness.
Develop business continuity and contingency plans.
Lead major transitions such as facility moves, network redesigns, and system rollouts while keeping customer service uninterrupted.

People Leadership

Lead, coach, and develop a strong operations team.
Create succession plans and leadership pipelines to support future growth.
Promote a culture built on accountability, collaboration, innovation, and continuous improvement.
Contribute to talent reviews, workforce planning, organizational design, and leadership development.
Attract and retain strong operational talent while building effective cross-functional relationships.

Facilities and Corporate Operations

Oversee facilities management and operational infrastructure across multiple sites.
Ensure facilities support efficiency, safety, compliance, and continuity needs.
Approve workflows, access controls, and governance procedures that enable smooth execution.

Success Measures

Operations run in a steady and efficient manner with limited need for executive escalation.
Delivery performance and customer service consistently meet or exceed targets.
Inventory accuracy, compliance, and data quality are maintained across the network.
Improvement efforts produce measurable gains in productivity, service, and profitability.
Teams remain engaged, accountable, and aligned with business goals.
Executive leadership views Operations as a trusted strategic partner capable of managing complexity, growth, and risk.

Experience and Background

12 or more years of progressive leadership experience in operations, supply chain, distribution, logistics, or business operations.
Strong track record leading large, multi-site operations in fast-moving environments.
Experience managing complex North American supply chain networks, including third-party logistics relationships.
Demonstrated success with transformation, process improvement, and organizational change.
Experience across wholesale, retail, direct-to-consumer, and international operations is an advantage.
Background in apparel, consumer products, lifestyle, or branded goods is preferred.
Experience supporting major retailers such as Costco, Walmart, or Sam's Club, or similar accounts, is beneficial.
ERP knowledge, especially SAP, is strongly preferred.

Leadership Competencies

Ability to think strategically while still driving short-term execution.
Strong commercial judgment and financial awareness.
Proven capability to build, align, and lead high-performing teams.
Excellent communication and executive presentation skills.
Collaborative style suited to a matrixed, shared-services environment.
Strong analytical thinking and structured problem-solving ability.
High standards of integrity, accountability, and professionalism.
History of leading change, encouraging innovation, and delivering measurable results.

Why This Role Stands Out

This is a high-impact opportunity to help shape the future of a growing North American business while leading a critical executive function. It is well suited to a transformational operations leader who can build scalable organizations, improve performance, and deliver strong outcomes.

Additional Information

Must be willing to relocate to Montréal, Québec. The role is full-time and on-site, and reports to the Executive Vice President of Operations.

Vice President, Operations