Site IT Support Analyst I

About the Company

The employer positions itself as a people-focused organization that emphasizes teamwork, inclusion, respect, collaboration, and high standards. It highlights a track record of developing innovative technologies, manufacturing large volumes of products, and being recognized among highly admired companies.

Role Overview

This position is part of the IT team and focuses on hands-on technical support for end users. The role involves assisting employees with office computing tools, setting up desktops, maintaining hardware and software, supporting spreadsheets and other business applications, and helping ensure systems run securely and smoothly.

Key Responsibilities

• Handle employee support requests in person and by phone for all company-supported applications.
• Identify the root cause of computer issues involving hardware, software, or access-related concerns.
• Act as the connection point between users and the technology team when issues need resolution.
• Oversee backup processes, security controls, and help systems for users.
• Work with users to understand their computing needs and system expectations.
• Plan and implement safeguards that protect information from accidental or unauthorized loss, change, or exposure.
• Install, test, and support new tools and upgrades for computer systems.
• Provide training and answer user questions on system usage.
• Help staff troubleshoot computer malfunctions and software problems.
• Determine the hardware and software needed to set up or modify systems.
• Diagnose faulty components and replace defective hardware or software parts.
• Perform backups and support disaster recovery activities.
• Administer computers, networks, operating systems, applications, and related configuration environments.
• Implement network security measures to protect data, software, and equipment.
• Support and maintain servers, including user, printer, and service administration.
• Maintain records and documentation for departmental computer systems.

Requirements

• Associate’s degree in Information Systems or a related discipline.
• At least 2 years of relevant IT experience.
• Working knowledge of computer functions, commercial software, and local area networks, including installation of hardware and software.
• Familiarity with a range of hardware, operating systems, and software used across departments.
• Experience with Microsoft Server 2019 in an Active Directory environment.
• Strong understanding of Windows 10, Windows 11, and AS/400 systems.
• Knowledge of Microsoft Office 365.
• Understanding of cabling, network hardware, and configuration.
• Familiarity with office equipment such as printers, copiers, and fax machines.
• Ability to assess user issues and resolve technical problems effectively.
• Ability to communicate technical information clearly to users with varying levels of computer knowledge.
• Ability to train others in the use of software and information systems.
• Ability to build and maintain productive working relationships across departments.
• Physical capability to perform precise finger movements for handling small objects.
• Physical ability to frequently stoop, bend, kneel, crouch, crawl, reach, twist, grasp, and repeat hand movements.
• Ability to lift, carry, push, or pull light to moderate loads of about 50 lbs.
• Ability to walk long distances and remain on foot for extended periods.
• Ability to use office equipment requiring repeated hand movement and fine motor coordination, including keyboards.
• Willingness to work extended hours or changing shifts, including some weekends.
• Willingness to work evening or night shifts.
• An A+ certification or a higher credential is preferred.
• Candidates must be legally authorized to work in the United States without sponsorship.

Additional Information

This is a salaried, on-site position based in Vance, Alabama, United States. The requisition ID is 47367, and the location code is 0798. The nearest major market listed is Tuscaloosa.

Equal Opportunity and Application Notes

The employer states that it follows fair, merit-based hiring practices and provides equal opportunity. Reasonable accommodations are available in line with applicable law. Applicants are expected to submit a resume through the applicant tracking system. Because of the volume of applications, only selected candidates will be contacted for interviews. Unsolicited resumes from staffing firms or employment agencies will not receive fees and will become the property of the employer.

Work Conditions

The role requires evening or night-shift availability and may involve extended working periods, including some weekends.

Physical Requirements

The position includes frequent bending, stooping, kneeling, crouching, crawling, reaching, twisting, grasping, repeated hand motions, long periods on foot, walking long distances, and lifting or moving up to approximately 50 lbs.