Shift Leader

Role overview

The Shift Leader supports Captain D’s mission by modeling the company’s values for both guests and team members. When serving as the manager on duty, this person takes responsibility for food quality, restaurant cleanliness, and making sure the brand’s hospitality standards are delivered by the whole team.

Key duties

• Set the example by demonstrating company values while working or leading a shift.
• Provide friendly, consistent hospitality to guests and coworkers.
• Learn the restaurant’s procedures and stay current on them.
• Help ensure guest satisfaction, safety practices, and brand standards are followed by the shift team.
• Make sure food safety rules are observed during food preparation and service.
• Oversee cleanliness and sanitation in work areas, the dining room, and restrooms.
• Check that the food served meets quality expectations from preparation through delivery to guests.
• Follow company policies and make sure the team complies during the assigned shift.
• Support profitability by controlling food production, following cash-handling procedures, and completing accounting and administrative reports when needed.
• Handle other duties as assigned.

Qualifications and experience

Applicants should have strong people skills, solid customer service ability, the capacity to explain information clearly, and the ability to handle several tasks at once.

Requirements

• Must be at least 18 years old.

Physical and mental demands

• Frequent use of speech, hearing, near vision, eye-hand coordination, color recognition, and both fine and gross manual dexterity.
• Regular standing, walking, reaching overhead, bending, lifting and carrying up to 25 pounds, and working closely with other people.
• Ability to repeat the same motions for long periods.
• Occasional use of taste and smell, far vision, exposure to cleaning chemicals, walking on uneven surfaces, use of a step stool or ladder, lifting and carrying up to 50 pounds, and driving a vehicle.

Work schedule and conditions

• Workdays and hours may change based on business needs, including weekends, evenings, and holidays.
• The designated Night Manager must complete at least four closing shifts each week, with total hours capped at 40 per week, subject to business needs and including weekends and/or holidays.
• Work takes place in a standard restaurant setting.
• Conditions may include exposure to extreme heat or cold from equipment or weather.

Equal opportunity

Captain D’s is an equal opportunity employer and values a diverse workforce.