المسمى الوظيفي

Job Summary

Shun Aircon Services is looking for a dependable and driven Service Coordinator to help manage everyday service activities, arrange maintenance work, handle customer communication, and uphold strong safety and quality standards.

Key Responsibilities

Work closely with the Service Manager to keep day-to-day service operations running efficiently.
Plan and coordinate maintenance assignments with service technicians so project timelines are met.
Handle customer questions and complaints in a professional manner to support a positive client experience.
Track service progress and follow up on outstanding items to ensure maintenance jobs are completed on time.
Arrange site visits and relay service updates to clients in a clear and timely way.
Draft, maintain, and update service reports and work logs for accurate record-keeping.
Apply maintenance standards and safety procedures to support compliance with relevant regulations.
Build practical technical knowledge to improve performance and assist with service operations.

Preferred Qualifications and Experience

Applicants with a Diploma, Nitec, or other technical qualification in Mechanical, Electrical, Building Services, or a related discipline are preferred. Prior exposure to swimming pool, water feature, M&E, plumbing, or maintenance work will be an advantage.

Skills and Competencies

Clear verbal and written communication
Coordination and scheduling
Customer service and complaint handling
Basic service reporting and documentation
Microsoft Office
WhatsApp for work communication
Technical aptitude
Hands-on problem solving
Outdoor work readiness
Safety awareness

Additional Requirements

Candidates should be comfortable carrying out practical tasks and working outdoors. Strong teamwork and the ability to communicate effectively with clients and colleagues are important. A Class 2 or Class 3 driving licence will be considered an advantage.

Service Coordinator

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