Senior IT Support Specialist - Google Experience

Role Overview

Mirai, a Scopely company, is seeking a senior-level IT specialist to own the day-to-day running of its IT operations and endpoint management setup. The position focuses on strengthening, expanding, and streamlining device administration, collaboration platforms, and essential infrastructure. This is a hands-on role for someone who can independently manage systems end to end in a fast-moving environment.

What You Will Do

• Administer Google Workspace at an advanced level, covering account lifecycles, security configurations, and organization-wide policies.
• Handle Slack administration, including workspace setup, integrations, access controls, and user provisioning.
• Investigate and resolve networking issues with working knowledge of core concepts such as LAN/WAN, VPNs, firewalls, DNS, and DHCP.
• Deploy, manage, and maintain an endpoint management or RMM platform such as Ninja, Jamf, or an equivalent tool.
• Oversee patching, operating system upgrades, and application rollouts across company devices.
• Support the design and execution of a scalable endpoint management approach for laptops and other endpoints.
• Keep systems secure, current, and aligned with IT operational standards and best practices.
• Act as an escalation point for complex technical support cases.
• Record procedures, settings, and standards to help improve efficiency and consistency.

Requirements

• 3 to 5 years of practical IT experience, preferably in a fast-changing or expanding organization.
• Strong, hands-on administration experience with Google Workspace.
• Strong, hands-on administration experience with Slack.
• Working knowledge of networking fundamentals.
• Experience implementing or managing an RMM or endpoint management solution such as Ninja, Jamf, Intune, or a similar platform.
• Background in patch management, software updating, and ensuring device compliance across multiple systems.
• Experience in a Managed Service Provider environment is strongly preferred.

Nice to Have

• Exposure to both macOS and Windows support environments.
• Familiarity with endpoint security and identity management best practices.
• Experience supporting distributed teams working remotely or in hybrid setups.

Who You Are

• A proactive professional who takes initiative and follows through on IT ownership.
• Comfortable working independently while partnering with teams across functions.
• A practical problem-solver who combines technical knowledge with workable solutions.

Additional Information

This role is based in Riyadh, Saudi Arabia, and is listed as a remote full-time position.