Records Coordinator

About the Role

Ornge is seeking a Records Coordinator to support paramedic operations by maintaining accurate qualification and compliance records. This position focuses on ensuring that paramedics meet regulatory and operational standards so care can be delivered safely and without interruption. The role works closely with clinical, operational, and regulatory partners to keep documentation current and audit-ready.

Job Details

Internal title: Paramedic Qualifications Analyst

Department: Paramedic Operations

Employment status: Contract, full-time

Contract length: Up to 6 months

Location: 5310 Explorer Drive, Mississauga, Ontario

Work mode: Hybrid, with 3 in-office days per week

Working hours: 37.5 hours per week, Monday to Friday

Vacancy: Existing vacancy

Target salary range: $62,459 to $74,170

Posting dates: Opened Friday, June 19, 2026 and closes Friday, June 26, 2026

What You'll Do

• Maintain and refresh electronic records and qualification databases for paramedic staff, making sure information remains accurate, complete, and compliant.
• Monitor certification expiry dates, alert relevant employees and leaders ahead of time, and produce reports that help with compliance and planning.
• Prepare and file documents needed for Ministry of Health licensing, handle identification card processing, and coordinate qualification onboarding and offboarding for staff and observers.
• Carry out regular file audits, spot missing or inconsistent information, and take corrective steps to keep records aligned with provincial and federal requirements.
• Support process-improvement efforts by finding ways to simplify workflows, improve data quality, and make qualification management more efficient.
• Assist with documentation and reporting for audits, inspections, and accreditation activities so the organization remains prepared at all times.

What We're Looking For

• Post-secondary education in Business Administration, Healthcare, or a similar discipline, or an equivalent combination of education and experience.
• 1 to 2 years of experience in an administrative or coordination position.
• Background in Healthcare, EMS, Aviation, or Human Resources is considered an advantage.
• Strong command of Microsoft Office tools.
• Exposure to learning management systems, HRIS platforms, or electronic records and qualifications systems.
• Hands-on experience with SharePoint and participation in process improvement work.
• Working understanding of paramedic regulatory requirements and compliance standards.
• Excellent attention to detail, with solid auditing and verification abilities.
• Comfort managing very large data sets, including thousands of records, with speed and accuracy.
• Clear communication skills for working with internal teams and outside stakeholders, including regulators.

Total Rewards

• 24/7 Employee and Family Assistance Program.
• Optional enrollment in a premium defined benefit pension plan.
• Access to employee promotional offers covering mobile plans, furniture, home and auto insurance, travel, fitness, attractions, and more.

About Ornge

Ornge provides critical care transport across Ontario by air and ground, supporting communities through emergency response and healthcare equity. The organization values teamwork, inclusivity, accessibility, career growth, and a supportive culture built around meaningful public service.

Additional Information

Ornge encourages applications from Indigenous peoples, Francophone persons, Black and racialized persons, 2SLGBTQIA+ communities, and persons with disabilities. The organization provides accommodation in line with the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment communication is handled by email only, and candidates are expected to monitor their inbox regularly, including messages from unfamiliar senders. If candidates do not respond to time-sensitive messages, their application may be removed from the competition. Ornge notes that it does not use AI technology in its recruitment process.

Ideal Fit

The right candidate is motivated by making a difference, enjoys problem-solving and quick decision-making, works well in a team, and is comfortable in a fast-moving environment.

How to Apply

Interested candidates should submit their application online. Updates about application status will be shared by email through the applicant tracking system.