Patient Service Associate

Role Overview

As a Patient Service Associate at National University Polyclinics, you will help patients better understand self-care and self-management resources while supporting the clinic’s day-to-day service operations. The role combines patient engagement, programme support, and frontline administrative duties in a busy healthcare setting.

Patient Education and Community Outreach

You will actively guide patients on using mobile applications and other self-help tools, and help onboard them into national healthcare programmes such as Healthier SG. A key part of the role is encouraging self-care by sharing practical information with patients and contributing to initiatives that benefit the wider community.

You may also assist in planning and coordinating patient programmes, including working with external vendors, arranging logistics, and managing schedules to ensure smooth delivery.

Frontline Clinic Support

In your daily clinic work, you will support patients with registration, appointment scheduling and rescheduling, referral processing, and payment collection. You will serve as a primary point of contact for general enquiries, carry out basic health screening tasks such as height and weight measurements and blood pressure checks, and make outbound calls when patients have urgent needs.

You will also provide administrative assistance to the clinic whenever required.

Job Requirements

• A Polytechnic Diploma, GCE A Level, O Level, or NITEC qualification is required.
• You should be comfortable using computers in day-to-day work.
• A pleasant manner and positive personal presentation are important.
• You need to be at ease speaking in front of others when educating patients.
• Strong communication and interpersonal abilities are essential.
• Prior exposure to frontline or customer-facing work is an advantage.
• You should work well in a team and be committed to delivering excellent service.
• The role requires someone who can handle multiple tasks in a fast-moving environment.
• You must be prepared to work a 5.5-day work week.

Additional Information

This is a full-time on-site role based in Singapore. The posting does not specify salary, number of vacancies, or any benefits package.