Ops Admin Assistant II

Role overview

This position supports day-to-day operations by handling customer service for both internal teams and external customers. It includes entering information for order processing, scanning documents, routing shipments, and resolving issues while keeping professional working relationships with customers intact.

What you'll do

• Handle exceptions in workforce management software.
• Prepare reports and support analysis when required.
• Manage requests related to discretionary time off, vacation, and compensation days.
• Support special projects and rollouts, carry out research, and analyze daily, weekly, and monthly data.
• Look for ways to improve processes through analysis and innovation.

What we're looking for

• High school diploma, GED, or an equivalent international qualification.
• Strong verbal and written communication skills.
• Ability to manage several tasks at the same time.
• Working familiarity with Microsoft Word, Excel, Access, and Outlook.
• Willingness to work flexible schedules and occasionally put in overtime.

Employment details

This is a permanent position with a full-time, onsite work arrangement in Auckland, Auckland, New Zealand.

Equal opportunity

The employer states that the workplace is maintained free from discrimination, harassment, and retaliation.

About the employer

The organization describes itself as a Fortune Global 500 company that offers a growth-oriented culture, innovative opportunities, and a collaborative environment where employees can develop their capabilities and progress further.