Operations Manager

About the role

Amazon is looking to bring on board an Operations / Senior Operations Manager to support its across-miles network across multiple locations. The role is designed for a driven professional who can thrive in a fast-moving environment, take ownership of outcomes, and grow with a customer-focused organization.

Amazon seeks candidates who are eager to learn, adapt, and contribute to operational excellence. The company values people who are curious, resilient, and able to work through ambiguity while building strong teams and delivering results for customers.

What you will do

• Plan, build, and own end-to-end operational processes spanning fulfillment centers, sortation hubs, and last-mile delivery centers.
• Recruit, train, and develop a motivated workforce for sort hubs with support from HR and training teams, while consistently meeting quality and productivity standards.
• Ensure the sites have sufficient capacity to handle peak volumes.
• Work closely with Finance, Delivery Stations, FC, and Projects teams on city operations matters.
• Carry out performance reviews for team members and coach them to run operations efficiently.
• Continuously refine operating processes to improve quality, reduce waste, and remove unnecessary work.
• Study reports and operational data to find bottlenecks and raise overall performance.
• Lead regional initiatives connected to safety, engagement, network speed, and cost optimization.
• Run daily stand-ups, WBRs, MBRs, and peak-readiness calls.
• Use data to diagnose performance issues and drive improvement routines such as Kaizen and continuous improvement.
• Review and finalize labor plans to balance cost, performance expectations, and associate experience.
• Coach operations managers, challenge existing ways of working, and promote a culture of continuous improvement while aligning with site leaders, regional leaders, and central teams on best practices.

What we are looking for

• Strong leadership ability and people-management capability.
• Comfort working in evolving and unclear situations.
• Solid communication skills, including the ability to explain priorities clearly and listen effectively to team input.
• Capability to set timelines, establish ambitious yet practical expectations, and follow through to delivery.
• Customer-first mindset with an understanding of customer experience and customer needs.
• High sense of ownership and accountability for delivering solutions that meet customer expectations.
• Good analytical ability to evaluate information, validate facts, compare options, and assess risks.
• At least 4 years of experience in operations, logistics, or supply chain.
• 3+ years of experience managing employees and performance.
• Bachelor’s degree or equivalent, or 2+ years of Amazon blue badge/FTE experience.
• 1+ years of experience in performance metrics, process improvement, or lean methods.

Additional information

Amazon encourages applicants who align with the role and demonstrate a willingness to learn and develop within the organization. The company also provides workplace accommodation support during the hiring process for candidates who need it.

Company: ASSPL - Maharashtra - C32

Job ID: A10462145