On-Site Support Specialist

Role overview

The On-Site Support Specialist provides operational and customer support directly at a client location, working with limited supervision. The role is designed for a position that combines multiple non-exempt support duties and is spent more than half of the working time on-site at the customer’s facility.

Key duties

• Deliver strong customer service that helps build client relationships and supports repeat business.
• May guide or mentor other team members when needed.
• Carry out one or more support tasks at a customer site, which may include ART, vendor-managed inventory support, driving, deliveries, crib attendant work, storeroom duties, and customer-facing service.
• Handle additional tasks assigned by management.

Education and experience

This position generally calls for a high school diploma or GED, along with 3 to 5 years of relevant experience, or an equivalent mix of education and experience.

Skills and abilities

• Dependability, strong organization, and close attention to detail.
• Prior industry experience; warehouse product knowledge is an advantage.
• Effective customer service and communication skills.
• Ability to juggle multiple tasks and manage time well.
• Comfort with basic computer use, including email, internal and external communication, business systems, and internet product searches.
• Forklift certification may be required.
• A valid driver’s license and a clean driving record are required.

Physical requirements

The role requires the ability to move loads up to 100 lbs and lift up to 50 lbs.

Benefits

The employer offers a benefits package that may include healthcare coverage options, a 401(k), tuition reimbursement, and paid vacation, sick leave, and holidays.

Additional information

Employment decisions are made without regard to protected characteristics such as sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or other protected status. Hiring, training, promotion, assignment, transfer, and termination are based on ability, achievement, experience, conduct, and other legitimate business reasons.