IT Support Technician

About the Company

Articore Group runs two major global online marketplaces, Redbubble and TeePublic. These platforms let independent creatives sell original designs on everyday products such as apparel, stationery, home goods, bags, and wall art, helping artists earn from their work and giving customers a way to express themselves.

Role Overview

This position is a great fit for someone at the beginning of their IT career who wants to learn quickly and make a visible impact. As the IT Support Technician, you will be the main on-site technology contact for the New York City office, supporting both the Executive team and other local staff. You will gain practical exposure to devices, software, networking, and workplace technology while helping colleagues stay productive every day.

Key Responsibilities

• Set up and maintain employee laptops and other hardware so new team members are ready to work from day one.
• Serve as the first contact for IT issues, resolve day-to-day support requests, and keep users updated while their tickets are being handled.
• Maintain conference rooms and audiovisual tools so meetings, Google Meet rooms, and executive presentations operate smoothly.
• Help employees become comfortable using macOS, Google Workspace, and core security practices.
• Track IT assets carefully, including hardware, software licenses, and subscriptions.
• Assist with basic network troubleshooting for WiFi and LAN issues, escalating more complex problems when needed.
• Support company events and presentations with streaming and AV setup.
• Provide discreet, dependable, and professional white-glove support to senior leaders and the Executive team.
• Keep documentation, process notes, and runbooks current so knowledge is organized and easy to share.

Requirements

• Some hands-on familiarity with macOS and Google Workspace, including Gmail, Calendar, Meet, and basic Admin Console use, gained through work, study, or independent learning.
• Helpful exposure to Slack and identity management tools such as Okta for user access and basic provisioning tasks.
• Working knowledge of WiFi, LAN, and general office connectivity troubleshooting.
• Ability to explain technical matters clearly and patiently to non-technical colleagues.
• A structured, logical approach to diagnosing issues and finding solutions.
• A strong willingness to learn, accept feedback, and keep improving.
• A service-first mindset focused on delivering a positive support experience.
• Ownership mentality, with the habit of following through and resolving root causes instead of only closing tickets.
• Calm and dependable behavior when priorities change or issues become urgent.

Work Environment

This is a hybrid role, with two to three days per week required on-site in the New York City office. The role also involves working across time zones to support global teams.

Compensation

The annual base salary range for this role is USD 65,000 to USD 70,000. Final pay will depend on experience, knowledge, skills, and abilities.

Benefits

• Premium medical, dental, and vision coverage for employees and dependents.
• Flexible Spending Accounts for healthcare and dependent care costs.
• Monthly wellness allowance, along with marketplace discounts and vouchers.
• 401(k) plan with a 5% employer match.
• Personalized career development and growth support.
• Opportunity to grow within a global organization that supports independent creators.

Additional Information

This position is based in New York, NY. The team values collaboration, accountability, and strong communication. The company emphasizes fairness and pay equity in setting compensation.