- خبرة
- 1–5 yrs
- مرتب
- USD 60 – USD 70 / hour
- الوظائف الشاغرة
- 1
- تم النشر
- ستارة
- Work mode
- العمل من المنزل
- Eligibility
- Professionals based in the United States with 1 to 5 years of relevant IT support, help desk, or systems administration experience can apply.
- Resume
- Required to apply
المسمى الوظيفي
Overview
This opportunity is being shared on behalf of a hiring partner, which will handle applications and all subsequent hiring steps. The employer is seeking an IT Support & Systems Administration professional located in the United States.
The position focuses on keeping IT services dependable, efficient, and secure across both user devices and infrastructure systems. You will provide practical support for hardware, software, and network-related incidents, help maintain stable day-to-day operations, and troubleshoot issues in Windows-based environments. The role combines remote support with occasional onsite assistance and includes administration of user access, support for cloud services, and collaboration with IT teams to strengthen system performance and introduce new technologies. It is a strong fit for someone aiming to build deeper experience in systems administration and modern enterprise IT.
Responsibilities
- Respond to user technical issues and resolve problems involving hardware, software, and network connectivity in a timely manner.
- Administer user accounts, permissions, and access controls using Active Directory and related tools.
- Diagnose and fix issues in Windows 10 and Windows 11 environments, desktop systems, and common business applications.
- Handle infrastructure support tasks such as ticket tracking, monitoring, and service requests through platforms like Jira or ServiceNow.
- Provide basic support for cloud environments, including services on Azure or AWS where needed.
- Support both remote and onsite users to keep business operations running without disruption.
- Work with internal IT teams to enhance reliability, apply updates, and assist with new technology rollouts.
Requirements
- 1 to 5 years of experience in IT support, help desk, or systems administration.
- Strong working knowledge of Windows 10 and Windows 11.
- Practical experience managing users and groups in Active Directory.
- Good troubleshooting ability for hardware, software, and basic network issues.
- Experience working with ticketing systems such as Jira, ServiceNow, or similar tools.
- Clear communication and customer service skills, with the ability to explain technical matters to non-technical users.
- Ability to deliver remote and onsite support in a professional setting.
- Preferred background includes Microsoft 365, virtualization tools such as VMware, cloud platforms like Azure or AWS, and certifications such as CompTIA A+ or Microsoft certifications.
Perks and Benefits
- Competitive contract pay of $60 to $70 per hour.
- Remote work flexibility within the United States.
- Exposure to enterprise-scale IT systems and cloud technologies.
- Hands-on experience across infrastructure support and systems administration.
- Opportunity to grow in a fast-moving and evolving IT environment.
- Experience using modern IT service management tools and practices.
- Potential for long-term growth and future career opportunities in IT.
Additional Information
This position is a contract role. The hiring partner manages the application review process and all follow-up steps. An AI-assisted matching process may be used to screen applications against core role requirements, but human reviewers make the final hiring decisions. Applicants should also note that personal data may be processed for recruitment purposes and shared with the employer as part of the evaluation process, in line with applicable data protection laws.