IT Support Officer

Company Overview

Land Sterling is an established international real estate solutions firm with operations across the Middle East, North Africa, and Europe. Its team of accredited specialists works from offices in Abu Dhabi, Dubai, Leeds, London, and Riyadh, bringing together more than 100 years of combined expertise. The business provides technology-driven property consultancy services and works in alignment with RICS, CIOB, and International Valuation Standards across a range of industries.

The company promotes a professional, collaborative workplace focused on strong quality standards and ongoing development.

Role Purpose

The IT Support Officer will be the first point of contact for technical issues, helping keep day-to-day IT operations running smoothly. The position covers support for hardware, software, networks, user access, and general end-user troubleshooting, while also contributing to IT security, system uptime, asset management, and continuity planning.

Key Responsibilities

This role involves supporting employees with technical issues, setting up new devices and accounts, maintaining systems and infrastructure, administering Google Workspace, assisting with cybersecurity measures, and working with vendors and internal teams to keep operations efficient.

Technical Support

• Deliver prompt assistance for issues involving hardware, applications, and systems.
• Prepare laptops, desktops, and workstations for new joiners.
• Set up user profiles, email access, shared drive permissions, and phone systems.
• Diagnose problems and resolve them quickly to limit interruptions to work.
• Help employees with device setup, software installation, and configuration tasks.
• Guide users on safe IT practices, cybersecurity awareness, and company policies.

Systems and Infrastructure

• Install, update, and support operating systems and business software.
• Oversee network infrastructure and maintain reliable connectivity.
• Track and manage IT assets such as computers, printers, and other peripherals.
• Support biometric authentication and secure access tools.
• Maintain backup routines and assist with disaster recovery efforts.
• Keep accurate records of assets, configurations, and support actions.

Google Workspace Administration

• Administer Google Workspace tools such as Gmail, Google Drive, Google Calendar, and related collaboration services.
• Investigate and resolve issues affecting Google Workspace applications.
• Identify and roll out improvements that support productivity and teamwork.
• Keep up to date with new Google Workspace capabilities and recommended practices.

Cybersecurity and Compliance

• Help implement and maintain IT security policies and operating procedures.
• Support cybersecurity audits and compliance-related work.
• Monitor system security and suggest improvements to protect company data.
• Follow internal IT standards and security controls consistently.

Vendor and Operational Support

• Coordinate with external suppliers and service providers for hardware and software support.
• Assist with purchasing IT equipment and technology solutions.
• Support the IT & Communications Manager with daily operational initiatives.
• Carry out other IT administration tasks as needed to support the business.

Qualifications and Experience

Candidates should hold a Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related discipline. The role requires 2–3 years of experience in IT support, helpdesk, or technical support. Experience with Windows, Mac, and Linux operating systems is needed, and Google Workspace administration experience is preferred.

Required Skills

The ideal candidate should have strong hardware and software troubleshooting ability, a solid understanding of networking and security basics, experience with user and access administration, and excellent communication and customer service skills. Strong analytical thinking, problem-solving capability, and the ability to manage several priorities in a busy environment are also important.

Language and Competencies

English fluency is required, while Arabic is an added advantage. Important competencies for this role include technical proficiency, customer focus, problem solving, communication, teamwork, adaptability, organization, documentation, reporting, continuous learning, initiative, and cybersecurity awareness.

Employment Details

This is a full-time, on-site role based in Riyadh, Saudi Arabia.