IT Support Analyst

Role overview

This is a remote, entry-level part-time position for an IT Support Analyst based in Sydney, New South Wales, Australia. The role is centered on assisting internal teams and end-users with day-to-day technology needs, resolving technical problems, and helping keep desktop systems running smoothly. A strong service mindset, clear communication, and a proactive approach to solving issues are important for success in this position.

Key duties

• Provide technical assistance and respond to user issues in a timely, effective way.
• Support help desk activities and help track down the root cause of technical problems.
• Carry out troubleshooting across different systems and platforms.
• Maintain desktop computers, including routine upkeep and software setup.
• Work with internal users and teams remotely to deliver a smooth technology experience.
• Handle several tasks at once and set priorities appropriately in a remote work setting.

Required background

• Hands-on knowledge of technical support and help desk processes.
• Ability to diagnose and resolve technical issues efficiently.
• Familiarity with desktop computers, including basic maintenance and software installation.
• Basic understanding of information technology concepts and systems.
• Good communication and customer service skills for remote user support.
• Ability to stay organized and manage competing priorities independently.

Additional notes

• This is an entry-level role.
• Prior internship experience or coursework in IT, technical support, or a related area is beneficial, but it is not mandatory.