Implementation Specialist

About the Company

Doxel applies computer vision and AI to construction so project teams can see progress, risk, and execution in real time. The product helps everyone from field leaders to executives make faster, better decisions and keep work aligned to schedule and budget. The platform is used by major organizations such as Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton, and is supported by investors including Insight Partners and Andreessen Horowitz.

Construction is one of the largest industries globally, yet it often lacks the automated visibility that modern software teams depend on. By improving observability, Doxel aims to reduce late issue detection and the waste that results from it.

Role Summary

This position sits within the implementation team and focuses on keeping customer onboarding work moving smoothly. Reporting to a senior Enterprise Implementation Manager, you will manage the coordination layer of multiple onboarding projects, make sure the right inputs are collected, track outstanding dependencies, and identify risks early so nothing slips through the cracks.

The role starts with supporting your manager’s accounts and expands over time into greater ownership of direct customer relationships and implementations as you demonstrate reliability and judgment. It is a practical, detail-oriented role for someone who enjoys organization, follow-through, and visible impact.

The position is remote and based on the East Coast, with some flexibility to overlap with EMEA working hours.

Responsibilities

• Take ownership of onboarding requirements for each account in your portfolio and maintain a clear view of what completion looks like.
• Coordinate internal teams that contribute to each implementation and keep deliverables on schedule.
• Request, organize, review, and prepare onboarding files so delivery is accurate and timely.
• Monitor multiple active onboardings at once and call out items that are blocked, missing, or at risk before they become larger issues.
• Escalate risks to your manager early, including the background needed to make a decision and a suggested next step.
• Act as the link between different stakeholders to keep project status aligned across teams.
• Assist with customer communication on assigned accounts and gradually grow into direct ownership.
• Write clear, concise updates, with email and asynchronous communication serving as the main working format.
• Identify process friction in onboarding workflows and share observations that can improve how the team operates.
• Manage several customer projects at the same time while maintaining quality and momentum.

Requirements

• At least 2 years of experience in software operations, implementation support, project coordination, or a similar role involving multiple stakeholders.
• Ability to juggle several workstreams at once without losing track of dependencies or deadlines.
• A structured, process-oriented approach to tracking tasks and preventing missed handoffs.
• Strong organization skills and excellent written communication.
• Coachability, self-awareness, and the ability to learn systems deeply before contributing your own perspective.
• A proactive, self-driven mindset and a consistently positive, energetic approach.
• Strong learning agility and comfort working with new technologies.
• Flexibility to adapt as processes evolve, with the initiative to execute independently.
• Availability to support both US and EMEA hours.
• Willingness to travel for mandatory quarterly business reviews four times per year, plus additional travel when needed.
• Background or exposure to commercial construction, engineering, or design is strongly preferred.
• Experience with SaaS implementation or customer onboarding is preferred.
• Familiarity with project coordination tools, CRM systems, or customer success platforms is preferred.
• Experience using Planhat or a similar customer success platform is a plus.
• The employer is an equal opportunity employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
• The hiring process may involve artificial intelligence tools to assist with application review and resume analysis, but human reviewers make the final hiring decision.

Success Measures

• Earn broader ownership of customer-facing accounts by consistently driving onboarding work to completion.
• Identify workflow friction and contribute practical ideas to improve onboarding processes across the organization.
• Successfully manage multiple concurrent onboarding and customer projects.

Additional Information

Pay is determined by several factors, including location, skill level, qualifications, competencies, and total experience.

This role is remote, and candidates should be prepared for overlap with both US and EMEA time zones. Travel is required for quarterly business reviews and may be needed at other times as well.

The position offers a clear path toward greater responsibility in implementation as performance grows.