Digital Experience Coordinator

Role overview

We are hiring a Digital Experience Coordinator for a 12-month contract in Calgary, Alberta, Canada. In this role, you will help manage and improve digital content, support creative production, assist with user experience work, and coordinate project activities across digital initiatives.

Digital content and publishing

You will handle content updates, create new pages, publish documents, and perform quality checks across websites, intranet environments, and digital engagement platforms. A key part of the job is making sure all content follows brand rules, governance requirements, usability expectations, and metadata standards, while also helping manage reviews, approvals, and version control with internal teams.

Design and creative support

This position also supports the creation and refinement of branded materials such as graphics, presentations, infographics, and templates. You will help keep visual identity consistent across outputs and assist with the preparation of reports, photography, and video production. Hands-on experience with Adobe Creative Suite, especially Illustrator and InDesign, as well as Microsoft Office applications like Word and PowerPoint, is required.

User experience and digital improvement

You will contribute to user testing, collect feedback, review content performance, and support journey mapping and website enhancement work. The role includes monitoring digital channels for issues related to usability, accessibility, content quality, and formatting, and helping improve the overall effectiveness of the digital experience.

Analytics and reporting

Another responsibility is compiling monthly website and digital engagement metrics and preparing recurring reports and dashboards using established tools and templates. You will also look for trends, unusual patterns, and opportunities for improvement so the team can make better data-driven decisions.

Project coordination

You will help organize schedules, deliverables, meetings, and approvals for digital projects, while tracking progress and supporting workflow prioritization across ongoing initiatives.

Requirements

Qualified candidates should have 1 to 4 years of experience in digital media, graphic design, web administration, or a related area. Training or certifications in web content management, accessibility, digital communications, analytics, or user experience are considered an advantage. You should have experience publishing content in a content management system, along with an intermediate understanding of digital analytics, user experience concepts, and accessibility standards. Familiarity with experience design methods such as journey mapping, design thinking, and service design is also beneficial. Strong skills in Adobe Creative Suite, Figma, and Microsoft Office are essential, and you should be able to stay organized, handle competing priorities, meet urgent deadlines, and adjust to changing demands.

About the employer

MatchBox Consulting Group is a recruitment and solutions firm headquartered in downtown Vancouver and working with clients across Canada. The company focuses on IT and Technology, Engineering and Technical, Real Estate and Construction, and Accounting and Finance, and emphasizes building strong workforce connections through recruitment and professional services expertise.

Equal opportunity statement

The employer is committed to equal opportunity hiring and welcomes applicants from all backgrounds, including racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. Hiring teams use objective assessment criteria and receive ongoing training to support an inclusive, fair, and welcoming recruitment process.

Work authorization

This opportunity is available only to candidates who live in Canada and are legally authorized to work in Canada. Applicants must already have the required Government of Canada work permits before applying. Candidates who do not meet these conditions will not be considered.

Further consideration

Because applications are expected to be high, only candidates selected for the next stage will be contacted.