Data Analyst, People Analytics

About the team

Lyft’s mission is to serve and connect people. The company focuses on building a workplace where every team member feels they belong and has the chance to grow and succeed.

The People Analytics team is responsible for creating trustworthy people data that turns into dependable insights for HR Business Partners, talent leaders, and executives. The team is small but highly influential, and it is in the middle of a major business intelligence overhaul. Lyft has recently shifted its primary analytics environment to ThoughtSpot and is rethinking how self-service analytics should work for People stakeholders. The work includes testing ThoughtSpot’s AI-driven features to generate proactive insights, support natural-language search, and reduce the gap between a business question and a data-driven answer. This is a greenfield opportunity to help shape what AI-enabled people analytics can become at Lyft.

Role overview

Lyft is hiring a Data Analyst for its People Analytics team in Toronto. The role reports to the Senior Manager, People Analytics and will act as the main intake point for data requests from across the People organization. The analyst will assess, prioritize, and deliver work ranging from quick one-off data pulls to fully developed ThoughtSpot dashboards.

The position comes at an important time, as Lyft completes the move from Tableau to ThoughtSpot. The person in this role will help shape the reporting foundation and expand the use of ThoughtSpot’s AI features such as natural-language search, AI-generated insights, and anomaly detection for people data. This is a build-and-improve role, not just a maintenance role, and it suits someone who is comfortable with SQL as well as presenting results to senior leadership.

Responsibilities

• Act as the first contact for data requests from the People organization by clarifying needs, setting timelines, and delivering accurate analytical outputs.
• Create and support ThoughtSpot dashboards and liveboards for recruiters, People team members, HR business partners, managers, and executives.
• Test and implement ThoughtSpot AI features, including Spotter and AI Highlights, to help surface useful insights for stakeholders who may not know the exact question to ask.
• Design, run, and close out surveys in Qualtrics, then convert the results into dashboards and ad hoc analyses that guide People decisions.
• Work with Talent and People leaders to define metrics and help them communicate data-backed stories.
• Turn analytical work into clear, practical recommendations for People leadership and senior executives.
• Communicate effectively with both technical and non-technical audiences, from SQL discussions to executive summaries.
• Partner with systems and operations teams to strengthen source data quality and improve downstream reporting.
• Assemble ad hoc datasets from multiple sources to respond quickly and accurately to focused analytical questions.

Requirements

• At least 4 years of experience in data analytics or business analytics.
• At least 3 years of SQL experience, including work with complex, multi-source data environments.
• Hands-on experience with ThoughtSpot or another modern BI platform, plus interest in AI-assisted analytics.
• Working knowledge of Workday or a similar HCM system, including the related business processes and data structure.
• Familiarity with Greenhouse or a similar ATS is preferred.
• Experience with Qualtrics or a similar survey tool, including survey administration and analysis from raw data to stakeholder-ready output.
• Experience building and maintaining analytical models that others depend on.
• Strong understanding of people and recruiting data, including organizational structures, headcount definitions, privacy concerns, and data anomalies.

Benefits

• Coverage options for extended health and dental care, plus life insurance and disability support.
• Mental health support.
• Family-building support.
• Child care and pet benefits.
• Access to a Lyft-funded Health Care Savings Account.
• RRSP plan with company matching.
• Flexible paid time off for salaried employees, subject to manager approval, in addition to provincial statutory holidays.
• Hourly employees receive 15 days of paid time off, plus one additional day for each year of service.
• 18 weeks of paid parental leave top-up for biological, adoptive, and foster parents.
• Subsidized commuter benefits and Lyft ride credits.

Additional information

Lyft is committed to an inclusive workplace and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other protected ground under applicable law or company policy. The company also maintains a zero-tolerance approach to harassment.

Accommodation for applicants with disabilities will be provided on request during the hiring process in accordance with applicable law. Applicants should contact their recruiter if they need such support.

This position is an in-office hybrid role. Team members are expected to work from the office at least 3 days per week, including Mondays, Wednesdays, and Thursdays. Working onsite at least 3 days weekly is an essential part of the role. Hybrid employees may also work from anywhere for up to 4 weeks each year.

The expected base salary for this position in the Toronto area is CAD 90,000 to CAD 112,500 per year, excluding equity, bonus, and benefits. Final pay depends on factors such as qualifications, experience, and location.

Lyft may use artificial intelligence to help screen applicants, but final hiring decisions are made by Lyft employees.

This role is to fill an existing vacancy.