Customer Support Executive - US Voice Process

About the company

31West is a BPO focused on inbound customer support. Its service mix includes phone-based support, live chat, email handling, and back-office operations.

Role summary

This position is for a customer support professional in a US inbound voice process. The role involves handling customer calls, resolving queries accurately, keeping service quality high, and following standard operating procedures. The work arrangement is permanent work from home.

Key responsibilities

• Answer inbound calls from customers in the US market.
• Deliver precise and effective resolutions to customer concerns.
• Maintain strong call quality and customer satisfaction scores.
• Keep customer records updated and work according to the defined SOPs.

Candidate requirements

This opportunity is not suitable for freshers. Applicants should have no career gaps and should bring 2 to 4 years of experience in US voice BPO work. The profile also mentions a requirement of 3+ years of experience in a US inbound voice process. Strong spoken English is mandatory. Candidates must have their own laptop and a stable Wi-Fi connection.

Working conditions

• Six working days per week.
• Rotational weekly off.
• Permanent work-from-home arrangement.

Perks and benefits

• Permanent WFH setup.
• Work from anywhere in India.

Additional information

Interested candidates were asked to share their CV by WhatsApp or call the provided contact number.