Customer Service Representative
Unity Star Import and Export FZE LLC
Dubai, United Arab Emirates دوام كامل
كن أول من يتقدم بطلب
- خبرة
- أي
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- ستارة
- Work mode
- في المكتب
- Eligibility
- Candidates who can work onsite in Dubai and communicate fluently in Arabic and English are suited for this role. Experience in customer service, logistics, trade, or supply chain support is preferred, especially if you are familiar with UAE customs, documentation, or compliance processes.
- Resume
- Required to apply
Where you'll work
المسمى الوظيفي
About the Opportunity
This is an opportunity to join a rapidly expanding logistics and import-export business serving the Middle East. The company provides complete supply-chain solutions for retail, FMCG, and industrial clients, with a strong UAE footprint. Its work is centered on smooth cross-border trade, strong customer relationships, and technology-enabled compliance. Customer Service Representatives play a key role as the first point of contact for customers and the face of the service experience.
Role & Responsibilities
- Handle customer queries quickly and professionally over phone, email, and live chat, including concerns about orders, shipping, customs, and documentation.
- Work closely with logistics, customs, and finance teams to provide timely updates and ensure service commitments are met.
- Record, update, and manage customer details and support tickets in CRM systems with complete accuracy.
- Spot repeated issues, identify improvement opportunities, and escalate them to the relevant operations lead.
- Support customers through paperwork, compliance steps, and payment-related processes with clear, courteous, and empathetic communication.
- Consistently achieve daily performance targets for response speed, issue resolution, and customer satisfaction.
Skills & Qualifications
- Hands-on experience with CRM platforms such as Zendesk, Freshdesk, or HubSpot.
- Strong working knowledge of Microsoft Office tools, especially Excel, Word, and Outlook.
- Ability to resolve customer complaints effectively and professionally.
- Experience handling order tracking and status communication.
- Comfortable managing import/export paperwork and related documentation.
- Fluent communication in both Arabic and English, spoken and written.
- Awareness of UAE customs and trade compliance requirements.
- Good phone manners and live chat support skills.
- Prior exposure to customer service in logistics, trade, or supply chain environments is preferred.
- Familiarity with ICA or MOHRE-related requirements in the UAE is an advantage.
- Basic understanding of Incoterms or commercial invoice processing is preferred.
Benefits & Culture
- Competitive pay structure with performance-based bonuses and UAE labor benefits.
- Supportive, fast-moving team culture with clear opportunities for career growth.
- On-site role in Dubai with flexible shift timings across morning, afternoon, and evening schedules.
Additional Information
This is a full-time onsite position based in Dubai, Dubai, United Arab Emirates.
The role involves working across shifting schedules, and the organization places emphasis on accuracy, customer satisfaction, compliance, and cross-functional coordination.
No internship duration is applicable, and the start date was not specified.
Openings were not mentioned in the source information.