Customer Service Representative

About the Company

Noatum Logistics, which is part of AD Ports Group, is a global supply chain and logistics provider with operations across 33 countries. It ranks among the world’s top 50 freight forwarders and delivers integrated services across international transport, project cargo, logistics, and customs. The company emphasizes long-term client relationships, dependable service, and high standards of execution across its network of more than 1,680 professionals.

Role Overview

This position focuses on managing the administrative side of logistics operations for inbound and outbound movements, truck documents, and client coordination. The role supports smooth day-to-day processing, timely completion of tasks, and consistent service quality while serving as the main administrative contact for clients within the logistics cluster.

Key Responsibilities

• Handle the end-to-end logistics administration workflow so all tasks are completed within required timelines.
• Process inbound and outbound documentation, vehicle entry permits, truck loading plans, and MAMAR export clearance paperwork.
• Prepare and share accurate daily operational reports, including Packing Plant and Container GRN, Sea and Land Dispatch, and Consolidated Racking List updates.
• Keep Warehouse Management System and SAP records fully aligned and updated on a daily basis.
• Deliver service that meets client expectations and internal standards while safeguarding the company’s interests.
• Work closely with internal teams to resolve issues related to container planning, ASN, orders, and IT matters in a timely and professional manner.
• Act as a dependable administrative contact for clients and share performance updates promptly and accurately.
• Coordinate with team members to achieve KPI targets and required quality benchmarks, and submit KPI reports when needed.
• Follow all Health, Safety, Security and Environment requirements and immediately report or stop unsafe actions or conditions.
• Support onboarding and development of new team members, including on-the-job learning and completion of training programs.
• Maintain organised records and transition files into electronic storage while keeping physical copies properly managed.

Requirements

• A bachelor’s degree is required.
• At least 3 years of professional experience is needed.
• A background in customer service, logistics, shipping, or supply chain is preferred.
• Strong administrative discipline and attention to detail are important for this role.
• Ability to coordinate across departments and communicate professionally with clients and internal stakeholders is expected.
• Knowledge of logistics documentation, reporting, and systems such as WMS and SAP is useful.

Additional Information

This is a full-time, on-site role based in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. No stipend or salary amount was provided in the source information.

Health, Safety, Security and Environment

The role includes responsibility for following HSSE policy and manual procedures, with authority to stop and report unsafe conditions or actions that could lead to an HSSE incident.

Training and Development

The position also involves guiding new employees, supporting their practical learning, and helping ensure all required training programs are completed.

Record Management

Proper filing and records control are part of the job, including maintaining hard copies and moving records into an electronic filing system over time.

About the Opportunity

The team is looking for a candidate who can maintain service quality, protect business continuity, and act as a reliable administrative bridge between clients and internal operations.