Customer Service Project Manager

Role overview

An aviation-sector client in the Kildare/Dublin region is looking for a Customer Service Project Manager through CareerWise Recruitment. The position focuses on managing customer requests, handling contracts, and coordinating service delivery across internal and external stakeholders.

Key responsibilities

• Take ownership of customer enquiries and see individual contracts through to closure.
• Prepare quotations for the relevant product lines and work with Product Sales to price, negotiate, finalize, and evolve individual agreements.
• Align the scope of work with customers and ensure all details are clearly defined.
• Handle the technical and commercial follow-up for matters such as extensions, spare-part replacements, status updates, and reporting.
• Oversee internal and external order management and track delivery performance across cost, profit, timing, and quality, including analysis of events.
• Manage invoicing activities, prepare invoices for billing, release invoices to customers, support resolution of outstanding payments, and help settle invoice disputes.
• Maintain customer relationships through feedback handling, site/customer visits, review meetings, and identification of new business opportunities.

Requirements

• A bachelor’s qualification relevant to the role is required; a master’s degree is preferred.
• You should be able to solve problems effectively in a fast-moving and changing environment.
• A strong customer-service mindset and high level of service orientation are essential.
• You need to work well in a team and be comfortable managing disagreements or conflict.
• Previous exposure to aviation MRO operations is considered an advantage.

Additional information

This is a full-time onsite role based in the Kildare/Dublin region of Ireland. For more information, contact Michael O’Connor on 091-452410 or email moconnor@careerwise.ie.

Agency and privacy notice

CareerWise Recruitment was established in 1999 and recruits management and technical professionals across life sciences, ICT, engineering, food, and agri sectors from offices in Cork, Shannon, Galway, Mayo, and Dublin. Your application data will be handled according to the company’s privacy policy. Your CV will not be shared with any client without your prior consent, and you may contact the recruiter to withdraw or amend that consent at any time.