Customer Service Coordinator

About the organisation

Nabenet is part of Altius Group, an organisation established in 2001 to deliver compassionate, high-quality rehabilitation services that help people recover and move forward after injury. Over time, the business has expanded into Workplace Services, People and Employee Services, and Disability Services, with a continued focus on improving wellbeing for people, workplaces, and communities across Australia.

Why this role could be a great fit

• Join an established market leader with more than two decades of experience supporting people through their wellbeing journey.
• Receive guidance and training designed to help you manage your workload efficiently.
• Benefit from mentoring and leadership development to support your career growth.

Role overview

This position involves providing administrative and customer service support to team members, subsidiaries, and regional teams across the organisation, helping deliver administration for insurer-specific categories. The role is centred on delivering responsive service to internal and external stakeholders, improving administrative efficiency, maintaining strong data quality, and contributing to a productive and positive team environment.

Key duties

• Monitor assigned insurer inboxes and portals each day, acknowledge incoming items, follow task card procedures, keep Case Manager records accurate, and chase missing details or unassigned cases promptly.
• Create estimates for new referrals, update them in line with task card instructions for the relevant insurer inboxes, and keep contact details current and correct.
• Check that information quality meets expectations using feedback from Account Managers or the Customer Service Program Manager.
• Prepare accurate and timely invoices for client payments and produce internal reports covering referral growth and account performance.
• Provide excellent telephone-based customer service in line with administrative task card requirements and handle message taking professionally.
• Coordinate stationery, petty cash, car maintenance, office supplies, appointments, mailboxes, IT equipment, starter and completion forms, office requirements, and other ad hoc support tasks while assisting stakeholders.
• Work to KPI expectations across referral setup, allocations, reporting, document dispatch, estimates, contact updates, file closures, inbound calls, invoicing, customer reporting, and secure, accurate data management.

Requirements

• Prior administration experience is preferred.
• Certificate III or IV in Business Administration is required.
• Intermediate proficiency with Microsoft applications is needed.
• You must have full Australian working rights.
• You need the ability to obtain a National Police Check.

Additional information

This is a full-time, onsite position based in Canberra, Australian Capital Territory, Australia. No salary or stipend amount was provided.

Application note

The role is open to candidates who can meet the required qualifications, working rights, and background check requirements.