Customer Service Advisor - Call Centre

Role overview

Laya healthcare is hiring a customer service advisor for its call centre in Little Island, Cork. The role is suited to people who are approachable, caring and practical, and who enjoy helping customers with varied enquiries. As the first point of contact for members, you will respond with empathy, clear communication and professionalism so that each caller feels supported and respected.

Start date, location and schedule

The position is due to begin in July and is based in Little Island, Cork. It is a full-time role with a rotating shift pattern from Monday to Friday, plus one Saturday shift every five weeks.

Training and working arrangement

New joiners will complete 6 to 8 weeks of hybrid training on induction. Annual leave cannot be taken during this initial training period. After training, hybrid working will be available.

Compensation

The salary for this position is €30,850, with an additional 10% performance-related pay bonus.

Key duties

You will manage inbound customer calls and support members with a range of queries relating to policies, claims, cover, renewals and payments. The role also involves explaining detailed information in a simple and reassuring way, dealing with complaints thoughtfully, and recording details accurately while following internal processes. You will work with your team to help meet call targets while still delivering a high standard of service.

What the company is looking for

The ideal candidate will communicate confidently and warmly, particularly over the phone, and will have a genuine interest in helping people. You should be able to stay calm and positive in busy or difficult conversations, show strong attention to detail, and use sound judgement when solving problems. Flexibility and resilience are important, as each interaction may be different.

Benefits and development

From day one, the company offers health insurance and a €250 gym or club subsidy. Additional benefits include performance-related pay, pension contributions, wellbeing initiatives, events and support, and real opportunities to progress your career. After 12 months, 100% maternity and paternity pay is provided. Structured training, continuous coaching and clear development pathways are also part of the offer, making this a strong opportunity to grow within healthcare or insurance.

Regulatory requirement

This is a regulated role under the Minimum Competency Code. Any successful applicant must complete and maintain the required pre-employment and ongoing competency assessments in line with regulatory standards.