Coordinator

About Officeworks

Officeworks is a major Australian retailer focused on helping people work, learn, create and connect. Established in 1994 in Richmond, Victoria, the business now operates more than 170 stores across the country, alongside a digital storefront with over 40,000 products, a national contact centre and a specialist business solutions team that supports micro, small and medium-sized businesses. Its range covers technology, office supplies, furniture, education and art items, plus services such as Print & Copy and tech support delivered on-site or remotely through Geeks2U. The company is backed by more than 9,000 team members and places strong emphasis on safety, wellbeing, career development, community partnerships, fundraising and responsible sourcing with a reduced environmental footprint.

About the Role

This position is a Retail Department Leader role where you will combine customer service, team leadership and store presentation to create a strong shopping experience. You will be expected to work as a solutions-focused retail leader who understands customer needs and recommends the right products and services.

• Use your customer service strengths to uncover needs and provide complete solutions rather than simply processing sales.
• Work closely with store leadership to inspire, support and energise the team so daily tasks translate into better customer outcomes.
• Coach, mentor and train team members to build confidence and help them grow into high-performing retail professionals.
• Maintain a tidy, well-presented and well-stocked department so customers can easily find what they need.
• Support customers with product knowledge and advice to help them choose the best option for their needs.

The role includes a flexible rotating roster and monthly rostered days off in addition to standard leave entitlements.

About You

You are a retail leader who enjoys delivering excellent customer experiences and thrives in a busy environment. You should be confident in communication, comfortable building strong relationships and willing to stay hands-on to keep operations running smoothly.

Benefits

Officeworks offers a people-focused workplace with a range of team member benefits, including flexibility, discounts and development support.

• Flexible working arrangements designed to help you maintain balance.
• Team discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and other Wesfarmers brands.
• Access to a benefits program with savings on entertainment, travel, lifestyle and health services.
• Support through the Growing Families Policy for employees expanding their family.
• Employee Assistance Program and other wellbeing initiatives to support safety, mental health and overall wellbeing.
• Public holiday flexibility for team members observing cultural or religious holidays outside the standard Australian calendar.
• Learning and development programs to help advance your career.
• Opportunities to explore roles across the wider Wesfarmers Group.

Equal Opportunity

Officeworks promotes a safe and supportive workplace and encourages applicants from all backgrounds, including people of all ages, cultures, Aboriginal and Torres Strait Islander peoples, people with disabilities and LGBTQI+ candidates.