Client Manager - SMB

Role overview

NTT DATA is seeking a Client Manager to support Small and Medium Business (SMB) accounts. This position focuses on strengthening client relationships, improving satisfaction, growing revenue, and uncovering new opportunities across the company’s technology and cloud portfolio, with particular emphasis on AWS-based offerings. The role is based onsite in Saudi Arabia, and the preferred cities listed are Jeddah or Dammam.

The company positions itself as a global technology and business services leader with a strong commitment to innovation, diversity, and inclusion. It emphasizes a culture where employees can develop, feel a sense of belonging, and perform at a high level.

What you will do

In this role, you will manage assigned SMB customers throughout the full account lifecycle, using consultative selling and account planning to build long-term partnerships. You will work to increase retention, reduce churn, and identify upsell and cross-sell opportunities while helping clients move forward with their digital transformation objectives.

You will collaborate with global offices and internal specialists such as technical architects and solutions engineers to shape and deliver client solutions. A major part of the role involves understanding customer needs, translating them into practical cloud and technology offerings, and guiding stakeholders through the buying process.

You will also use CRM tools to maintain account data, manage opportunities, track sales activity, prepare forecasts, and support customer collaboration. In addition, you will prospect, negotiate, and close new business while handling pricing, contract, and service agreement discussions.

Requirements

The role calls for strong commercial judgment, a background in solution selling, and the ability to manage accounts strategically while delivering revenue growth. You should have at least 5 years of experience handling client relationships and driving customer satisfaction, retention, and expansion through upselling and cross-selling.

Experience with AWS services and cloud technologies is important, along with the ability to connect customer business goals to suitable cloud solutions. Familiarity with NTT DATA’s offerings, relevant market trends, and the competitive landscape is also expected.

Applicants should have experience in technology sales, account management, or business development, preferably in the SMB space and with exposure to customers in the Middle East and Africa region. Proficiency with Salesforce or similar CRM systems is needed for pipeline management, forecasting, and reporting.

Strong collaboration, communication, and presentation skills are required, as is the ability to explain technical ideas to both technical and non-technical audiences. The role also requires a customer-focused mindset, problem-solving ability, independence, and comfort working in a fast-moving agile environment.

You should also have experience leading negotiations around contracts, pricing, and service levels to close deals successfully. A bachelor’s degree or an equivalent qualification in Business, Marketing, Sales, or a related field is required. AWS certifications such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate are considered an advantage. Fluency in both Arabic and English is required.

Additional information

Workplace type: On-site working.

About the employer: NTT DATA is a global business and technology services company with more than $30 billion in revenue, serving 75% of the Fortune Global 100. It focuses on AI, cloud, security, connectivity, data centers, and application services, and supports digital transformation through consulting and industry-specific solutions. The company operates in more than 70 countries, has access to innovation centers and partner ecosystems, and is part of NTT Group, which invests more than $3 billion annually in R&D.

Equal opportunity statement: The company maintains a global culture centered on diversity and equal opportunity, and it does not discriminate on the basis of age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or other protected categories.

Recruitment fraud notice: NTT DATA recruiters do not request payment or banking information from candidates. All legitimate recruiter emails come from an @nttdata.com address. Candidates are advised to be cautious of impostors and report suspected fraud.